Sales Training

SUMMARY OF QUALIFICATIONS

• Professional experience in designing training solutions including e-learning, instructor-led, self-study and distance learning training.

• Instructional and sales training designer and courseware developer for the Consulting, Government, Software, High Tech, and Telecommunications industries.

• Experience as a Senior Project Manager for large scale training initiatives including Microsoft CRM, Oracle Financials and proprietary client and server systems.

EMPLOYMENT EXPERIENCE

Vocollect, Business Unit of Intermec, Pittsburgh Pennsylvania

Instructional Designer, Sales Readiness, August 2010 – present

• Responsible for designing sales readiness program (all virtual/elearning) training for over 400 partners and 50 internal salespeople

• Designed, developed, project managed with an outside contractor elearning programs for ROI Selling, ROI Analysis, Account Sales Training, and Rules of Engagement Training

• Developed and designed Voices of Vocollect Program

• Developed sales curriculum

• Presented as a concurrent speaker at the online forum for the E-Learning Guild regarding Rapid Elearning Tips and Tricks

F5 Networks, Seattle, Washington

Instructional Designer Sales Readiness, February 2007 – July 2010

• Responsible for designing sales readiness programming for over 600+ sales personnel on a global basis

• Designed, developed, implemented virtual training programs using Captivate, Articulate, Camtasia, and Live Meeting programs

• Performed needs analysis, design, development, and implementation of a training program that resulted in a trend of 300%+ for attendance at virtual programs (offered 3 times per month)

• Designed, developed, implemented programs for sales personnel for the International Sales Conference (yearly event)

• Presented at two separate e-learning Guild international conferences on e-learning

T-Mobile, Inc.; Bellevue, Washington

Instructional Designer (Contractor) Sales New Hire Orientation, October 2006 – Feb 2007

• Working with SMEs to develop a 5-day sales training program offered virtually and in-person with faciliators for sales new hires

• Performing train-the-trainer for all facilitators

Advanade, Inc.; Seattle, Washington

Senior Business Development and Curriculum Developer and Instructor, February 2005 – September, 2006

Performing a Needs Analysis determining curriculum for the global sales community

Design, develop, implemented new hire sales training tool kit

Design, develop, implement podcasts and webcasts focusing on selling techniques, solutions, integration of solutions, and new products

Design, develop, produce a DVD product for all sales employees and Accenture champs surrounding Avanade solutions and all of the training and marketing materials associated with each solution

Design, develop, implement, and train on MS CRM 1.2 and 3.0 for a global rollout using an independent self-study (ISS) model

Design, develop, and implement instructor-led training for CRM for a global rollout

Design, develop, and implement independent self-study courses around the Global Deal Pricing Model, Sales Compensation, and Work Order Process Flow courses

State of North Carolina’s Department of Water Quality; Raleigh, North Carolina

Course Developer and Lead Trainer (Independent Contractor), January 2004 – December 2005

Produced a training plan based on a thorough needs analysis throughout the state and central office

Designed, developed, and implemented over 100+ hours of classroom instructional materials

Delivered training programs to a 300+ user community throughout the state of North Carolina

Provided evaluation analysis – average course response was 4.83 (out of 5.0) for course materials and instructor

Developed and conducted virtual conferencing/seminars for participants using VNC

Kronos, Inc.; Seattle, Washington

Distance Learning Specialist, November 2001 – August 2003

Working with Centra Symposium, conducting virtual training classes for customers across the country

Conducted classes using synchronous learning techniques in the Centra interface

Worked with sales for education projects – generated $100,000+ in sales for training

Worked on development projects for customized training projects for various customers and these projects were delivered on time, on budget, and with excellent customer satisfaction

Worked the backlog recovering over $75K in revenue over a two-month period.

Independent Contractor; Seattle, Washington

Instructional Designer and Technical Trainer, February 1999 – October 2001

Responsible for the design, implementation, testing and training of a CRM (Customer Relational Management) training package for MSI (Bellevue WA)

Under limited supervision, performed needs analysis, supervised a team of three, designed and wrote a training program for a Microsoft sales team (Siebel training)

Designed, developed, and implemented a program for telecommunications sales representatives for a proprietary system (MSI & Quintessent Communications)

Designed, developed, and coached facilitators for a 2-day Advanced Integration for Engineers Course (Concur Technologies)

Itron, Inc.; Spokane, Washington

Senior Training Specialist, February 1995 – October 1998

Designed, wrote, developed various self-study video training programs for customers (internal and external) saving the company ~$25,000 in support calls and implementation costs

Designed, developed, and implemented New Employee Orientation via the Intranet

Performed and developed needs analysis training program for customers and dealers

Coordinated vendor selection and implementation of internal training programs

Independent Contractor; Seattle, Washington

Instructional Designer and Trainer, February 1993 - February 1995

Designed and developed Oracle Financials training program for a nationwide rollout (McCaw Cellular)

Worked as part of a team to design, develop, and implement the Introduction to Axys project – point-to-point sales tool for telecommunications (McCaw Cellular)

Designed and developed Oracle Financials training Program (Metro Transit)

EDUCATIONAL BACKGROUND

M. S., Instructional Technology

Penn State University

State College, PA

B. S., Education, English and Speech Communications

Miami University

Oxford, OH

Additional Education:

Arizona State University: PhD coursework

University of Pittsburgh: Post-Graduate work in Computer and Information Sciences

University of Washington: Continuing Education Programs in Organizational Psychology

TRAINING CERTIFICATES

Fundamentals of Payroll Certification

Kronos Certified Trainer for Workforce Timekeeper

Level 1 Teaching Certificate – State of Pennsylvania

PLATFORM AND SOFTWARE KNOWLEDGE AND EXPERIENCES

Centra Symposium, Live Meeting, Citrix Go-to-Meeting, Learn.com LMS, Articulate Studio 5 & 9, Camtasia, Captivate, FullShot

Microsoft Office Suite

Oracle Financials, Kronos Workforce Timekeeper, Microsoft CRM (Dynamics)

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