Sr. Claims Rep/Sr. Customer Service Rep
Resume:
Tanisha M. Varlow-Walker
Franklin Park, NJ 08823
Objective: To obtain a challenging position within a solid firm which offers and encourages growth opportunity.
Education: Fairleigh Dickinson University
Marketing, December 1989
Edward Williams College
A.A. Degree, Liberal Arts May 1988
Achievements: Member, Delta Sigma Theta Sorority
Volunteer/member of Project Angel with FFM
Co-Captain, Varsity Cheerleading Team 1985-1986
Experience:
Senior Claims Representative- Palisades Safety and Insurance/Plymouth Rock Assurance
December 2004- August 2011
Insurance Subrogation and Automobile Property damage claims Professional.
Processed and handled subrogation for property damage, homeowner, no-fault, claims for multi state recoveries.
Responded to customer investigations. Handled internal and external inquires at various levels.
Managed and maintained litigation subrogation files.
Prepared and distributed subrogation reports.
Claims Adjuster III -Republic Western Insurance
November 2003-December 2004
Investigated, evaluated and settled claims arising from physical damages to vehicles, property, customers and third parties.
Responded to inquiries within risk management, products and insurance investigations.
Maintained integrity of proprietary information.
Customer Service Representative-Call Center – Tumi
August 1999-October 2003
Handled and responded to consumer inquiries regarding orders, repairs and warranties.
Corresponded with various departments, retailers, sales and marketing, quality control and repair facilities.
Provided product recommendations.
Resolved customer’s complaints and issues.
Customer Service Representative -Anthem Health
March 1998- March 1999
Provided customer service to large group clients in a managed care environment.
Developed new business.
Processed employee transactions in an accurate and timely manner prescribed by company policy.
Interacted with field organizations and individual clients to gather data.
Discussed and resolved a wide spectrum of premium questions and problems.
References available upon request
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