Customer Service Quality Control

Elvis Le Benz 718-***-****

*** ***** ****

West Islip, NY 11795 *******@*****.***

Objective

Seeking a challenging and interesting management position.

Work Experience

**/** – present Unique Leather Goods Owner/Operator

• Manufacture leather products for retail and wholesale distribution

• Acquire new accounts to assist in growth and development of company

• Establish and maintain relationships with multiple vendors and businesses

2/08 - 5/09 Maimonides Medical Center Assistant Director, Patient Relations Dept.

• Assured a harmonious relationship between hospital and community by developing strong working relationships

• Conducted monthly staff meetings to guarantee quality customer service

• Coordinated with multiple departments to ensure patient satisfaction

• Supervised a team of 40 patient representatives

• Completely restructured training initiative to more closely coincide with hospital’s goal of superior quality of care

• Served as point person for all patient related directives

• Implemented and maintained hospital policies and procedures

2002-2/08 TLC Interiors Private Contractor; Owner/Operator

• Coordinated all necessary trades/subcontractors on time and within or below proposed budget

• Solely responsible for both esthetic and structural results

• Maintained a work order system that allowed for successful completion of various construction projects

• Maintained and managed property in a safe and professional manner

1997-2002 Trezzco Import/Export Logistics and Warehouse Operations Manager

• Planned, organized, directed, controlled and evaluated the operations of commercial, manufacturing

• Oversaw the maintenance and repair of machinery and equipment

• Developed production schedules and maintained an inventory of raw materials and finished products

• Directed quality control inspection systems and developed production reporting procedures

• Developed equipment maintenance schedules and recommended the replacement of machines

• Trained and oversaw a employees in the use of new equipment and production techniques

Education

Bachelor’s of Science Degree College Of Staten Island Status: 94 credits

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