Work-At-Home Job Application

J. VICTORIA RODRIGUEZ

WORK EXPERIENCE

FROM THE ORIENT CORP., Hopewell Junction, New York, USA March 2007 – February 2008

Store Manager

 Oversaw all phases of store operations to ensure maximum sales and profitability, focusing on key business initiatives, store presentation, marketing execution, inventory management, loss prevention, payroll management, risk management, and daily operational cost control.

 Assessed customer needs and provided courteous, helpful and knowledgeable service throughout the store, as well as facilitated a superior check out experience.

 Developed, implemented and monitored a store prospecting plan to increase sales.

 Established and monitored store work schedules and staffing issues to effectively manager payroll expenses.

 Effectively managed profit and loss responsibility for the store and protect company assets.

 Analyzed various business reports for trend analysis and strategic planning purposes.

 Maintained internal visual merchandising and in-store displays as well as create and maintain an aesthetic, visually exciting retail space with displays, products and stock rotation.

 Networked with the community for potential business relationships and charitable opportunities.

JPMORGAN CHASE BANK/(Formerly THE BANK OF NY), Hopewell Junction, NY January 2005 – February 2007

Personal Banker

 Generated new business to assist in meeting establishment profitability goals.

 Evaluated needs of potential customers & Offer appropriate financial products and services.

 Prepared & compiled new customer application & information to open new account.

 Provided ongoing relationship servicing with current customers to maintain goodwill & Gain additional business.

 Informed & advised customers of status or enhancements to current account productivity, & suggest resolution on account disputes & other account activity.

 Promoted & Cross-sold other establishment products & services as appropriate to customer requirements.

 Provided loan data to support marketing & sales promotion programs.

CENTURY 21 ATLANTIC REALT Y, Mamaroneck, New York, USA February 2004 – January 2005

Licensed Real Estate Salesperson

 Prospected for potential customers/clients & follow up with them; Prepared brochures for properties.

 Set showing appointments; Showed properties to buyers; Hosted open houses.

 Previewed all the company’s new listings; Previewed properties listed by other brokers.

 Answered calls at the office during floor time; Responded to client inquiries; Performed a variety of tasks.

 Maintained a favorable working relationship with all company employees to foster and promote a cooperative & harmonious working climate, which will be conducive to maximum employee morale, productivity & efficiency/effectiveness.

NESTFINDERS LTD., Mamaroneck, New York, USA December 2003 – January 2004

Real Estate Assistant (December 2003 – January 2004)

 Directed incoming calls and mail; Communicated with clients; Assisted in open houses; Produced correspondence; Produced flyers and other advertising materials.

 Maintained filing system; Update client records; Responded to phone & walk-in inquiries; Monitored listings.

 Scheduled appointments for licensees to show listed properties; Gathered information for a Comparative Market Analysis; Typed contract forms for the approval of the broker.

 Made cold calls to canvas interest in using the services of a real estate brokerage; Performed secretarial & clerical duties such as typing letters & filing.

LE ZOCCOLE OSTERIA, New York City, New York, USA December 2002 – November 2003

Floor Manager

 Managed all areas of operations for the front of the house including marketing, human resources, profitability & sales growth while ensuring the company’s standards of quality and service; Built sales & controls costs; Approved all food or beverage comps or promos.

 Ensured that the floor is properly staffed to par, at all times; Managed and scheduled department as required; Conducted orientation & ensured ongoing development of staff; Implemented manpower plan for hourly staffing.

 Made certain that proper cash handling procedures were followed; Balanced cash on hand with End of Day report, if closing manager; Prepared cash drawers & performed cash drop at end of Lunch shift; Disbursed petty cash as required.

MONSOON, Chicago, Illinois, USA July 2002 – November 2002

Fine Dining Server

 Greeted guests; Presented & explained the menu using concise and articulate language; Listened and responded to questions regarding the menu; Inputted the customers’ orders and insured correct billing of customers’ meals.

 Suggestively sold appetizer, entrée & dessert menu items by describing each item; described each item in an appetizing way.

 Relayed orders to kitchen & served courses from kitchen & service bars; checked back during the meal to ask if guests are satisfied, checked for refills, suggestively sold additional items & cleared (pre-bus) miscellaneous items from the table, and delivered guest the check; Cleaned & reset tables at conclusion of each course.

ETELECARE INTERNATIONAL, Monrovia, California, USA July 1998 – May 2002

Manila Call Center: Quezon City, Philippines

OUTBOUND CUSTOMER SERVICE

Client: True Yellow Pages.Net, National Online Services, Miami, Florida, USA

Shift Officer-in-Charge (November 2001 – May 2002)

 Identified action plans for helping Team Leaders improve their Customer Service Associates’ and address their areas for improvement with regards to their daily SPH (sales per hour).

 Worked with the Team Leaders & Customer Service Associates to identify improvement opportunities (ways to increase individual, team and program sales, use of a variety of sales techniques to get passed the gatekeepers, formulation of a variety of rebuttals for common and unusual customer objections; etc.)

INBOUND CUSTOMER SERVICE

Client: Stored Value Products, American Express, Salt Lake City, Utah, USA

Shift Officer-in-Charge (December 1999 – October 2001)

 Responsible for overseeing an entire program and also the work of 6-8 Team Leaders.

 Managed multiple complex problems of the program and was an agent for continuous improvement; Conducted formal quarterly performance reviews with TLs and their teams.

 Received escalated calls from angry or irate customers asking for a manager.

INBOUND CUSTOMER SERVICE

Client: Stored Value Products, American Express, Salt Lake City, Utah, USA

Team Leader (July 1998 – November 1999)

 Responsible for overseeing the work of 8-10 Customer Service Associates.

 Reviewed statistics; Conducted formal weekly & monthly performance reviews with CSA.

PILIPINO TELEPHONE CORPORATION (PILTEL) Makati City, Philippines July 1996 – June 1998

Customer Service Manager (Frontline & Back Office)

 Managed & directed all aspects of the customer service operations.

 Supervised, trained & developed representatives; resolved conflicts; ensured work product consistently met established standards & took required corrective/developmental action to remedy deficiencies.

McDONALDS PHILIPPINES (McGeorge Food Industries, Inc.) Makati City, Philippines October 1993 – May 1996

Recruitment Officer / Human Resources Consultant

 Responsible for the recruitment, employment & initial training process of Management Trainees for the North Stores of McDonalds Philippines; Streamlined the interview & selection process for management trainee applicants.

 Managed personnel functions which included benefits administration, leave records, personnel transactions, workers' compensation, processing midpoint reviews & performance management forms;

COMPUTER LITERACY

MS Windows XP, Internet Functions, Lucent, Microsoft Outlook, Microsoft Project, Microsoft Office (Word, Excel & PowerPoint), Microsoft Publisher, OpenTable, Quickbooks, Laser & DeskJet Printers, Copiers, Facsimiles & Scanners.

EDUCATION / TRAINING

JPMORGAN CHASE BANK, New York, NY, USA January – February 2007

Personal Banking Consumer & Business Retail Training

THE BANK OF NEW YORK, New York, NY, USA January – March 2005

Personal Banking Representative Training

NEW YORK REAL ESTATE INSTITUTE, New York, NY, USA January 2004

Real Estate Salesperson Course

ASSUMPTION COLLEGE, Makati City, Philippines June 1989 – October 1993

Bachelor of Science Major in Psychology (with emphasis in Human Services)

REFERENCES AVAILABLE UPON REQUEST

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