Manager Customer Service

Dear Security Operations Manager

Why you should Hire Me: My focus is all about the team and what keeps property safe... Organize –Improve – and Increase customer service ratings. In addition I have Great time management, love to multi task and adapt (several letters of recommendations from former managers) spotless background, and Ten years clean driving history. I have worked in Hospital (the former Georgia Baptist) and Hotel environments (the former Swiss Hotel of Buckhead & Hilton Buckhead as a contractor. for over ten years), I work exceptionally well with all genders, lifestyles and cultures.

I would appreciate the opportunity to interview with you so that we may discuss how I can fit into an already great team. I hope that you can find 30 minutes to meet with me. You will not regret selecting me for this position. Just compare my skill set

Clerical Experience

PT Weekend Night Concierge/ Night Auditor – (CSOA) (Novare Reality ) 4/2009 to 9/2011

Front Desk Duties checking guests in or out, Assignments: Register guests and assign rooms. Answer enquiries regarding hotel services and registration checking guests in or out, Assignments: Register guests and assign rooms Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems. Present statements of charges to departing guests and receive payment. ****@*****.*** **************@****.***

Hospital Patient Accts/Guest Services - (Advacend) 5/2008 to 4/2009

ICU Dept Front Desk Receptionist Managed waiting room, communicate to Charge Nurse patient special needs.

Hospital Transport Greeted Guests transported patient’s wheelchairs, stretchers, and trans-carts. 404-***-****

Hospital Stockroom & Warehouse Shipping Experience

Hospital Central Supply (Humana thru CSI Healthcare Placement Agency - FL) –2/2010 to 9/2012

Hospital Receiving {Several Metro Atlanta Hospital} for the Respiratory Care Division, clean, sterilize, prepare and issued medical instruments and other medical equipment supplies; performed minor maintenance and repairs on respiratory equipment, avoided contamination of sterile supplies and equipment; conducted inventory and ordered supplies as necessary. Restocked shelves and carts. Issuing McKesson/ Baxter/ Cardinal Items staging orders, assembling a variety of instrument/diagnostic trays, wraps, label sets, and sterilizes instruments using steam or ethylene oxide sterilizers IV and feeding pumps. Prepared Ambulatory Care instrument kits. Inspected instruments in need of repair or replacement. Cleaned equipment such as isolation carts, hypothermia machines. 800-***-****

Forklift Operator (Saddle Creek Food Dist) 12/2008 to 04/2011

Unloading warehousing food items. Reach forklifts trucks bar scanning shipping receiving clerk all attachments. 404-***-****

Security Supervisor Experience

(Night) Hospital Security Manager Georgia Baptist (Argenbright Security) 9/2001 to 10/2009 –

Coordinated, managed, directed, and reported daily activities of the Security & Safety staff in the protection of visitors, staff, customers, and property in the absence of the Security Manager. Managed the Property Communications Officer GCIC/NCIC Certification - Process and dispatch radio communications system to police/security personnel. Understand emergency operations and react quickly in prioritizing, placing and receiving messages. Ability to speak in a calm, clear voice and operate under stress in a calm and efficient manner.

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