Customer Service Project Manager

CHERRIDA THOMPSON

*** ********** **. #*** ***.,MI 48226

313-***-**** • ********@*****.***

http://www.linkedin.pub/cherrida.thompson

MAJOR ACCOMPLISHMENTS

Proficient in MAC, Microsoft Office, Outlook, Act, Goldmine, Basecamp, Wordpress & Lotus Notes.

Team Based Account Management Training- AutoTrader.com

Customer Service Management and Relationship Marketing experience.

Participated on High Performance Marketing Team-Wilson Learning Inc.

Represented Gale Research Inc. at American Library Association and Special Library Association conferences. Won the “Gale Research Book Suggestion Award”- for conceptualizing the “Genealogy Sourcebook Series”. Professional Telephone Sales Skills Training- Fred Pryor Resources Inc.

Professional Sales & Account Management Training- Xerox Corp

Optician/Optical Dispenser Training former Detroit Optometric Centers headquarters

PROFESSIONAL EXPERIENCE

Business Development Rep/Consultant

2011-2012

Advertising Specialist October 2005- July 2009 Autotrader.com, Atlanta, GA

Promoted from Dealer Concierge/Dealer Support in Atlanta to Field Sales. Grand Rapids, MI & Northern NJ

Assigned 65 auto dealership accounts. Maintained a home office and traveled extensively throughout Northern

New Jersey building successful business relationships. Assisted General Managers with branding and maximizing the effectiveness of internet advertising campaigns. Trained dealership personnel utilizing technology based

product presentations. Consistently met established revenue goals while delivering service that exceeded customer expectations. Ranked in top 5% of group for effective service and negotiating past due accounts. Recognized

quarterly for customer retention. Served as a liaison between customers and various internal departments: Web

Production, Inventory, IT, and Billing.

Senior Project Manager

March 2000 to November 2004

DTE Energy Tech. Inc., Farmington Hills, MI

Trained and supervised Customer Service Reps. Created and implemented innovative telesales approach of distributed generation products. Sold residential and commercial stand-by generators and alternative energy sources. Assessed customer needs and current market and industry trends. Scheduled installations and service, coordinated Energy/Now Road Shows and seminars. Developed and maintained the Preventative Maintenance Program that serviced over 65 % of installed customer base. Recognized by Distributed Generation Division for providing exceptional customer service.

EDUCATION

Wayne County Community College- Associate of Science degree May9, 2011

PROFESSIONAL AFFILIATIONS

Adult Reading Tutor- Pro-Literacy, Detroit

Charter Member Cox/Autotrader.com Toastmasters International

Student Mentor/Big Brothers Big Sisters, Atlanta, GA

Former volunteer radio broadcaster-Detroit Radio Information Services (DRIS) WDET Radio, Wayne State

University, Member of Rafters Organization-former Attic Theater, Detroit, Michigan.

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