Sales Customer Service

JAWUAN JOSEPH WILLIAMS

***** ******** *****, ******* ** 77072

(T) (281) 451 - 2637 (E) ******.********@*****.***

Professional Summary

Entry-level marketing professional/media consultant with a record of success and

numerous skills in strategic planning, media relations, publicity, and community

relations.

Skills

Computer/Office Machine Skills

● MS Office (Word, PowerPoint, Excel, Outlook, Access, Publisher), Adobe

(Acrobat, Illustrator, InDesign, Photoshop), Photo-copy / Fax, Rolodex,

Electronic mail, Internet, Database Management

Marketing & Advertising

● Designed and produced surveys, brochures, flyers, ads, catalogs, inserts,

package design, exhibits, direct mail, monthly newsletter

● Helped develop and implement creative marketing plans for entertainment

firms, talent buyers, booking agents, and independent talent.

● Conducted competitive market analysis

● Sold (ex.-talent/media) services through professional sales techniques,

consulted with clients on determining needs, and distributed flyers to potential

clients

Sales/Customer Service

● Interact successfully with people from a variety of backgrounds

● Dealt with a diverse range of clientele in fast-paced and demanding situations

● Gauged customer response and adjusted presentations to resolve customer

concerns

● Increased business through cold calling, telemarketing, and networking

● Developed successful special merchandise presentations

Work Experience

07/2011 - Current Walker Entertainment Group Houston, Texas

Booking Assistant / Media Intern

● Developed promotional programs to optimize revenue levels.

● Consistently met and exceeded department expectations for productivity and

accuracy.

● Researched and customized service proposals for clients.

● Developed email marketing campaign system advertising numerous services

available while generating client growth.

● Database development & management.

05/2009 - 09/2009 Black Pearl Music Productions Houston, Texas

Media Marketing Consultant & Web Consultant

● Assisted in the development of media & press kits for talent buyers.

● Social media & website development organization.

● Organized and executed promotions that assisted clients in raising over

$15,000 in revenue and establishing community recognition.

01/2008 - 04/2008 Macy's IncHouston, Texas

Sales Associate

09/2006 - 02/2008 Houston, Texas

Primerica Financial Solutions

● Sold auto, home, life and other various insurance products to individuals and

affinity groups within assigned territory using consultative selling techniques.

● Developed and executed marketing programs and general business solutions

resulting in increased company exposure, customer traffic, and sales.

03/2003 - 08/2004 JMBS Technologies Houston, Texas

Customer Support /Web development / Marketing

● Managed projects and served as primary liaison between client and multiple

internal groups to ensure clarity of goals to ensure quality while adhering to

deadlines.

● Implemented client training (business and technical) as well as supervised

software integration on clients website.

Education

2011 Xavier University of Louisiana, New Orleans, LA

Sales & Marketing

Degree in progress.

Relevant coursework: Fundamentals of Communication, Strategic Sales,

2010 Houston Community College, Houston, TX

Business Administration

2009 University of Houston Downtown, Houston, TX

Business Administration

2007 Alief Elsik High School, Houston, TX

Diploma

Affiliations

● (2011) Member - American Marketing Association

● (2011) Treasurer - Business Achievers Association

● (2007) President - Students & Parents Advocacy Group of Alief

● (2006) Member - NAACP Youth & College Division

● (2005) Member - FBLA, Elsik High School

● (2005) Advisory Council - Gentleman of Elsik

● (2005) Member- Conflict Resolution Club

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