J Price Resume

JOHN C. PRICE, III

***** ******* ****** *** 704-***-****

Jacksonville, Florida 32224 ********@*****.***

SUMMARY

BUSINESS CONTINUITY PLANNER with over 10 years strategic disaster recovery proficiency for various business and technical environments. Liaison between senior leadership and IT system engineers refining business processes to migrate exposure during disruption of service and improve daily operations. Strong project management, problem resolution, process design, and team leadership skills ensure reduction of business risk and a recovery solution.

PROFESSIONAL EXPERIENCE

Fidelity Information Services, Sunrise, Florida Business Continuity Specialist III – Security & Governance Department 2008-Present Developed and implemented business continuity and disaster recovery plans for Fidelity National Credit Card/Pre-paid Services. Identified and established business continuity and disaster recovery programs and plans for multiple nation-wide data centers and servicing facilities that provide ATM, Pre-Paid Services, and healthcare cards for domestic and international customers.

• Implemented crisis management program and identified recovery gaps and related solutions for internal and external Fortune 500 customer applications.

• Provided sales support and provided external recovery plans for compliance and client review.

• Managed and conducted “real-time” production and recovery testing to satisfy internal and external audit/compliance requirements for the (FFIEC) Federal Financial Institutions Examination Council.

Robert Half International, Jacksonville, Florida Disaster Recovery Consultant-Robert Half Management Resources (Short-Term Contract) Managed and consulted major credit union conglomerate in disaster recovery planning and assessment. Developed and implemented disaster recovery program, methodology, and plans for Southeast Corporate Federal Credit Union and its various member credit unions. Identified gaps in recovery, conducted high level assessments, and implemented change management for a dynamic regional technical environment.

• Managed and gathered technical requirements for development of a technical inventory /tracking repository.

• Conducted business impact analysis and assigned technical risk ratings for supporting hardware and applications.

• Identified key hardware and personnel needs with accompanying project initiatives, and served as recovery resource to senior management.

John C. Price, III continued 704-***-****

IBM-INTERNATIONAL BUSINESS MACHINES, Jacksonville, Florida

Sr. Business Resilience Consultant-Global Technology Services 2005-2007

Managed and consulted Fortune 500 companies in business continuity plan development, implementation, and testing. Developed and enhanced methodology, and documentation for corporate business and technical environments. Identified gaps in business their respective technical environment and provided recovery solutions to satisfy audit and governance requirements.

• Served as lead consultant in the pandemic plan development for a major multi-billion insurance organization.

• Implemented successful cross channel recovery solution involving the consolidation of multiple corporate conglomerates resulting in cost savings benefit for the client.

• Provided guidance to internal training in the areas of pandemic planning and development of business impact analysis methodology to enhance intellectual capital.

MECKLENBURG COUNTY GOVERNMENT, Charlotte, NC

Disaster Recovery Specialist-Information Technology 2003-2005

Led design efforts and implementation of strategic disaster recovery plans for critical information technology resources comprising Mecklenburg County Enterprise Data Network. Managed and coordinated all aspects of disaster recovery, Homeland Security, and Emergency Management for Mecklenburg County Government.

• Served as Emergency Operations Center Representative for Federal Emergency Management Agency directives and exercises.

• Developed business continuity processes for internal business units, and facilitated project rollout internal to county government and relating law enforcement areas.

• Outlined risk evaluations and compliance reviews for Mecklenburg County Social Services, Area Mental Health, Mecklenburg County Sheriff’s Office, and the Land Use & Environmental Services Agency.

• Evaluated operational risk, technical architecture, and change management to identify initiative priority and resource allocation for recovery solutions.

• Managed Homeland Security initiatives, grant requests, budget, and compliance.

• Coordinated and managed information technology system testing, and vendor relationships.

John C. Price, III continued 704-***-****

NOVANT HEALTH, Charlotte, NC 2001-2003

Director-Disaster Recovery Administration

Led disaster recovery efforts in design and development of technical infrastructure of data systems, and networks for hospital technology and operations. Managed and coordinated all aspects of actual recovery plan implementation, and efforts including initial emergency response, recovery procedures, and business resumption processes.

• Conducted and evaluated risk assessments via business impact analysis to identify vulnerable areas within the organizations critical functions.

• Served as liaison for Joint Commission on Accreditation of Healthcare Organizations review and audit.

• Managed and ensured all aspects of disaster recovery successfully satisfied (HIPPA) Health Insurance Portability and Accountability Act standards and government compliance.

• Coordinated and planned disaster simulations for testing work area and IT capabilities for the organization.

• Oversaw vendor relationships, contracting, and negotiations for outsourcing for protective services.

• Created and maintained recovery plan documentation for 440 various technical units within regional hospital.

BANK OF AMERICA, Charlotte, NC 2000-2001 (Bank of America 1993-2002)

VP- Change Manager

Led business wide technical projects and consulted throughout the Technology and Operations organization. Utilized Hoshin and Six Sigma methodology in design for high and low level technical approach documentation. Created and managed business continuity plan for the Design Engineering Center.

• Managed and facilitated technical projects for Bank of America Card Services, ATM, mainframe/mid-range support units, and related downstream business lines.

• Created and designed approach documentation and technical diagrams for project implementation.

• Coordinated subject matter expert meetings and reviewed business requirements with change management and impacted business lines.

• Served as the business continuity planner and testing support for Strategic Technical Services.

John C. Price, III continued 704-***-****

AVP-Business Continuity Planner, Charlotte, NC. 1998– 2000

Led business unit recovery coordinators in business impact analysis and developing continuity plans for work area and technical recovery solutions. Managed midrange and mainframe technical recoveries and updated disaster event assistance line for all business line cliental.

• Facilitated technical and work area recovery plan testing for 68 business units including client work areas through out the consumer and commercial bank.

• Served as liaison for business units, providing guidance and independent quality review to ensure quality standards for internal audit, Homeland Security (Patriot Act Requirements), and Office of Comptroller of Currency (OCC).

• Coordinated and provided support in the execution of the business unit and technical recovery plans for technology services during disaster events.

• Maintained client repository of completed annual recovery plan quality reviews.

• Developed and managed regional work area recovery sites throughout the franchise.

• Managed vendor contracts for technical recovery solutions and relating business lines.

• Initiated disaster recovery plans during World Trade Center attacks, Hurricane Andrew, 2001 Seattle earthquakes, and 2001 Houston flood events.

Officer-Information Management Change Manager, Charlotte, NC 1996 - 1998

Delivered cross-transitional customer information from multiple data warehouses to marketing management. Segmented customer base using reporting tools, defining attributes, anomalies for commercial data warehouse and conversion to enterprise data warehouse.

• Evaluated and created a cross-reference report of attributes for integrated Marketing Data Mart (IMDM) and Customer/Relationship Information System (CRIS) System conversion.

• Provided group benchmarking, created department historical documentation, flows for Financial Data Base (FDB), CRIS, and other storage systems.

• Provided detailed support in the area of statistical and trend information to commercial marketing and small business lines.

• Managed plus service indication for West Coast Mortgage customer base and relationships.

• Reconciled customer data and monitored processing relationship with external vendor.

• Managed, developed, and tested business continuity plans and requirements for internal technology and operation clients.

Quality Assurance Analyst, Jacksonville, FL 1994 - 1996

Engaged operational department within transaction services and relating areas of treasury management to identify/correct issues in regard to proof items, delivery, print and processing.

• Managed technical trouble shooting for Image/CPCS systems during transition, and led business continuity planning efforts for Jacksonville, Miami, and Orlando operations sites.

• Implemented RS react system, GT Qualifier, and volume tracking database for Jacksonville operations unit. Assisted card services with Visa business statement project

• Integrated IPS/CPCS report and system conversion. Developed Y2K plans for FL sites.

• Identified quality issues and developed procedures for treasury management, direct vendor, and customer relations.

• Developed and tested business continuity requirements for FL and south regional operations facilities.

Commercial Credit Analyst, Jacksonville, FL 1997-1998

Delivered credit analytical support to regional relationship management team for client financing. Analyzed financials to determine credit worthiness and credit quality for clientele.

• Provided research, spreads, & projections of corporate accounts for regional management.

• Calculated Asset Based lending activities and reported to senior management.

• Evaluated covenant compliance requirements, reporting to senior management.

• Maintained close monitoring of financial and market activities for the regional portfolio. .

• Managed and coordinated business continuity plans, testing and requirements for the Florida Commercial Credit Centers.

EDUCATION AND SPECIALIZED TRAINING

BA, Communications - University of North Florida, Jacksonville, Florida, 1997

Certified, Disaster Recovery International

Certified, Business Continuity Planner (CBCP)

Company Sponsored Training, IBM Business Continuity Certified

CPI Boot Camp (Continuing Process Improvement Training) Six Sigma-Greenbelt

MS Word, NOVELL, EXCEL, PowerPoint ACCESS, Project, and VISIO

Boss, Fast, Leap, LDRPS Strohls, AFS, AS400, BOSS, CICS, CPCS, FAST, Impromptu, CPI, RACF, RS React, SAS, TIVOLI, SQL, CPI, Banc-Plus, UNIX

Data Warehouse Shopper

Contact this candidate