Customer Service Registered Nurse

Nancy Madrid

602-***-**** ************@*******.***

Profile: Seeking a position that will improve and develop my skills as well as giving my best to an Employer. Professional health-care graduate seeking to continue school to become a Registered Nurse. Basic practices in acute, sub acute, and hospice care. Excellent decision making skills, clinicals and can remain calm in emergency/critical situations. I am positive and will excel in any task given to me. I have a strong ambition to learn new things and feel it’s a high priority to get some hands on experience.

Skills Summary:.

• Bilingual – Fluent in both English and Spanish

• Able to work independently and efficiently to meet deadlines

• Self motivated, detail oriented, people oriented, and organized individual

• Compassionate, warm hearted, considerate individual dedicated to helping others in need

• Efficient in patient basic, personal & emotional care

• Posses excellent communication skills and interpersonal skills

• Strong communication skills and can multitask well while under pressure

• 2 years of providing excellent customer service

• Ability to maintain, strengthen, and develop strong and business relationships with clients

• Resolve conflicts efficiently and professionally in a timely manner while remaining courteous

• Experience in solicit sales of new or additional services and products

• Many years working with Microsoft Word, Excel, and PowerPoint

• Can display good mannerisms working with the public and proper phone etiquette

• Goal oriented, humble, team player, generous, dedicated, helpful, and affectionate

• Strong interpersonal, intrapersonal, and kinesthetic personality

• 1 year of handling cash, making payments, credit analysis, and money orders

Work Experience:

West Coast Tire

Jan. 2009 - Mar. 2010 480-***-****

• Customer Service Representative (CSR)

• Interacting with customers on behalf of the organization

• Inbound/ Outbound Calling in regards to billing and vehicle pickup

• Took Payments (Cash, Visa, MasterCard, Discover, etc.)

• Provide information about products and services with a positive attitude

• Ability to use problem solving skills and analyze problems efficiently

• Respond to pricing inquiries in an accurate and timely manner

• Ordered Products online and carrying out order processing activities

• Scheduling appointments for vehicle inspections

• Taking orders from customers and processing returns

• Provided sales, service support, and information while working with outside sales representatives

• Helped Monitor and coordinate shipping functions

Mesa Golfland Sunsplash

May. 2010 - Sept. 2010 480-***-****

• Admissions/Front Gate

• Ticket Sales for day and night admission while handling cash efficiently

• Welcomed guest into the park with friendly positive attitude

• Security for both Golfland and Sunsplash entry

• Ensuring the safety of others during open hours

• Preparing meals and stocking condiment stands through out entire day in a timely manner

• Provided excellent guest service by providing information about products and services and respond to customer complaints.

Affinitas Call Center (Technical Support)

April 2011 – August 2011 480-***-****

• Handled incoming calls in regards to billing and video technical support

• Resolved difficult situations in a timely manner while remaining delightful and helpful

• Providing client support and technical issue resolution via E-Mail and Phone

• Taking payments by telephone (visa, MasterCard, discover, American express..Etc.)

• Adding/ Removing Cable services upon customer request and installing new cable packages

• Scheduling/ Rescheduling appointments for technicians

• Completing work orders, billing, and data entry

• Configuration of client equipment to connect HD converter boxes and other video equipment to HDTV modems and television set.

• Providing training to customers in the use of system and applications related to video technical difficulties for future reference

• Obtain general understanding of OS and application operations related to company offered services

• Identify and correct on operational issues on video equipment

Springdale West Rehabilitation (Certified Nursing Assistant)

December 2011 – December 2011 661-***-****

• Providing basic nursing care and clinical care

• Providing assistance during daily care such as bathing, grooming, feeding, toileting, and transferring

• Provided assistance in long term care, Alzheimer, respiratory, and rehabilitation units

• Counted, measured, recorded, and documented vital signs and blood pressure

• Supervised patients on a daily basis and reported everyday conditions to the nurse

• Cared for patients privacy and confidentiality

• Assisted residents in ambulation and other ADL’s

• Prepared patients for treatment and operations

• Changed bed linens on a daily basis

• Quickly identified pain levels and reported it to the nurse

• Remained courteous, helpful, and generous while giving care on a routine basis

• Maintain excellent relationships with residents while remaining courteous to family

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Education and Certification:

Sunvalley High School Graduated in March of 2012.

Good Attendance

3.0 GPA

COE/DECA

CNA Certification Class - Sunvalley High School

1143 South Lindsay Road Mesa, AZ 85204 in 2012

American Heart Association

Basic Life Support (BLS) for Health Care Provider

Cardiopulmonary resuscitation (CPR)

References: Available upon request

Contact this candidate