Service Representative Front Desk
Resume:
Reginald E. Peace, Jr.
Durham, NC 27703
sukv57@r.postjobfree.com
Employment Objective:
To obtain a leadership position in hospitality with an opportunity to help a company maximize its profitability and efficiency while developing and growing with the company.
Education:
North Carolina Central University, Durham, NC
Bachelor of Science Hospitality and Tourism Administration
Graduated December 2010
Certifications:
Certified Hospitality Graduate with ACPHA
Food Safety Management
Work Experience:
June 2006-Present: Guest Service Representative - Embassy Suites, Cary, NC
• Work with guest services team to increase overall satisfaction by evaluating needs and executing necessary tasks promptly and efficiently
• Innovatively organize room assignments to meet guests requests upon check-in
• Demonstrate ability to efficiently manage front desk operations while simultaneously meeting guests needs
• Increase productivity of hotel transportation by focusing on prioritizing traveler routes and most critical guests needs
May 2005-August 2005: Security Attendant - Event One, Raleigh, NC
• Secured events with audiences of up to 25,000
• Facilitated the collection of admission fees
May 2004-July 2004: Basketball Camp Counselor - Networks, Apex, NC
• Supervised and motivated youth participants by implementing new team focused philosophy
• Increased efficiency in team scheduling and obligations
Extra Curricular Activities:
Member of White Oak Baptist Church, Apex, NC
• Director of wait staff for special hospitality events
• Junior Trustee and Youth Mentor
Member of National Society of Minorities in Hospitality
Head Coach of Lee County Express AAU Basketball 17 and under
Completed over 120 hours of community service while pursuing undergraduate degree
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