Ambitious Professional with a ** year track record of success in project management, business strategy, and operational leadership. Accomplished in leading corporate initiatives and delivering bottom line revenue growth.
Project Management / Business Requirements / Product Development / Analytics
Banking Operations / IT Solutions / Business Communications / Client Management
Financial Services / Business Analysis / System Migrations
RS2 SOLUTIONS, LLC – Minneapolis, MN
Sr. Director, Business Operations Nov. 2007 to Current
Leadership role focused on business management, operations, client relations and corporate growth. Utilize creative, communication, analytic and leadership talents to develop and implement successful operational development initiatives.
Successfully guided the integration of a franchised organization into a corporate-centered business composed of $46M of private capital investments.
Captured an overall 18% growth rate through the development and direct oversight of six branch offices and key industry partnerships/alliances.
Authored business requirements and led the development of new customized project tracking software.
Developed and implemented company’s 5 year strategic roadmap, forecasts and financial budgets.
Leverage in-depth industry knowledge to function as an information resource and strategy lead to the organization and colleagues.
Developed all operational procedure documentation, sales collateral and branch training material.
LEXISNEXIS – Minneapolis, MN
Director, Solution Project Consultant Mar. 2006 to Nov. 2007
Led high profile solution and enhancement development efforts for company's Risk and Information Analytics division. Directed solution consulting/development team to exceptional growth in client acquisition and retention of online retailers, health care companies, insurance organizations, government entities and financial institutions.
Led solution consulting team to a 17% growth rate through new product development, data acquisition and client relations.
Directed project team to a successful financial system migration of 200+ banking/brokerage clients after company merger.
-Served as the client interface with bank executives; assuring a seamless integration.
-Worked closely with clients on forecasting impact and issue resolution.
Set divisional metrics, reporting, goals, forecasts, budgets and objectives.
Led team to improved satisfaction metrics and delivery efficiencies through process improvements, responsibility mapping, improved/structured presentations and ongoing product education.
Strategically directed key product development initiatives through onsite client consulting, customer feedback and detailed industry research.
Authored solution white papers and all sales and training collateral.
FIRST DATA/EARLY WARNING SERVICES – Scottsdale, AZ
Director, Project Management Mar. 2004 to Mar. 2006
Directed development efforts of new product initiatives and enhancements. Worked closely with clients on performance analysis, issue research and resolution.
Developed business case, product requirements, financials and operating rules for the company’s newest fraud prevention solution; received a patent on product design and concept.
Directed data acquisition and partnership efforts to drive product performance and growth.
Led industry advisory committee meetings made up of top bank executives to gain market insight on development initiatives and product specifications.
Designed and implemented product enhancements, pricing and incentive plans to secure 15% increase in contribution rates for company’s shared fraud database solution.
Worked cross functionally to define and implement FCRA guidelines, operating rules and customer dispute processes.
Directed corporate-wide data security initiative; including solution research and implementation.
U.S. BANK – Minneapolis, MN
Sr. Product Manager Apr. 1999 to Mar. 2004
P&L ownership and management of company’s flagship credit product line. Led development efforts of new bank branded card products.
Rolled out new innovative payment card products and incentive programs accountable for yielding $20M+/yr.
Produced a consistent 11% growth rate in revenue over a 3 year period through dynamic marketing and incentive programs.
Drove customer base growth by 19% through strategic portfolio acquisition and alliances.
Developed successful customer database marketing programs that utilized predictive analytics to drive cross-sell initiatives.
USWEST – Phoenix, AZ
Marketing Manager Oct. 1996 to Apr. 1999
Developed and implemented direct response and mass media (TV, Radio, Print) marketing efforts for company’s telecom add-on features and technology product lines.
Demonstrated resourcefulness in all aspects of marketing management; contributing to a 14% divisional growth rate by capitalizing on database marketing, predictive modeling and mass media channels.
Delivered strong campaign performance, producing results up to 230% ROI.
UNIVERSITY OF PHOENIX– Phoenix, AZ
Master’s Degree, Business Administration, 1998
ARIZONA STATE UNIVERSITY – Tempe, AZ
Bachelor of Science Degree, Finance, 1994