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Customer Service Manager

Hollywood, FL, 33020
August 21, 2012

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Fontainebleau Hotel and Resort - Guest Service Assistant (Feb 2012 – Present)

- Distributor of property knowledge, advice, and personal assistance

- Communication liaison between all departments to ensure productive work environments

- Ambassador of the brand and experience that is Fontainebleau, Miami Beach

- Desk agent skilled in memorable, personal customer service and assistance

Miami Heat – Premium Guest Service Concierge (Dec 2011 – February 2012)

- Serve as liaison for American Airlines Arena guests and The Heat Group.

- Communication hub between Ticketing, Catering, Housekeeping, Finance, and Arena Operations.

- Implement SMILE mantra for customer service and guest experience at the AA Arena.

University of South Florida Athletics – Communications Intern (Summer 2010 – Dec. 2011)

- Engage in social media platforms to update fans with events, play-by-play and news

- Edit and publish print and web material for official university website

- Design programs for USF Softball, USF Soccer and USF Football using Adobe Creative Suite

- The setup and breakdown of live video and media conferences for USF Athletics events

University of South Florida, Marshall Student Center – Building Manager (2008 – Dec. 2011)

- Greet and welcome all visitors and clients of the 260,000+ sq. ft Marshall Student Center

- Assist with hundreds of events with attendances ranging from 10-1,000 people daily

- Building liaison between Administrative, Maintenance, Custodial and Operations departments

Silverback Artist Management – Marketing & Design Intern Los Angeles, California (Summer 2011)

- Executed multiple marketing and promotional events on multiple media

- Utilize social media to market nationally touring musicians and events

- Created print and digital marketing material for global touring artists

- Facilitated online publishing and coordinated web material for touring artists

ESPN – Statistics, Utility & Hospitality (Fall 2010)

- Official stat spotter for USF Basketball games

- Official stat spotter for USF Football games

- Assisted broadcast groups for televised USF Football games

- Utility and media hospitality for USF Football, USF Soccer and USF Basketball


University of South Florida - Mass Communications – Advertising

Bachelor of Arts - 2011

- Zimmerman Advertising Program

- Student Government Senator


- Adobe Creative: Photoshop, InDesign, Illustrator

- Microsoft Office: Word, Excel, Powerpoint

- AP Writing Style

- Guitar

Contact this candidate