CASEY COLLIFLOWER
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caseycolliflower.com
EXPERIENCE
Fontainebleau Hotel and Resort - Guest Service Assistant (Feb 2012 – Present)
- Distributor of property knowledge, advice, and personal assistance
- Communication liaison between all departments to ensure productive work environments
- Ambassador of the brand and experience that is Fontainebleau, Miami Beach
- Desk agent skilled in memorable, personal customer service and assistance
Miami Heat – Premium Guest Service Concierge (Dec 2011 – February 2012)
- Serve as liaison for American Airlines Arena guests and The Heat Group.
- Communication hub between Ticketing, Catering, Housekeeping, Finance, and Arena Operations.
- Implement SMILE mantra for customer service and guest experience at the AA Arena.
University of South Florida Athletics – Communications Intern (Summer 2010 – Dec. 2011)
- Engage in social media platforms to update fans with events, play-by-play and news
- Edit and publish print and web material for official university website GoUSFBulls.com
- Design programs for USF Softball, USF Soccer and USF Football using Adobe Creative Suite
- The setup and breakdown of live video and media conferences for USF Athletics events
University of South Florida, Marshall Student Center – Building Manager (2008 – Dec. 2011)
- Greet and welcome all visitors and clients of the 260,000+ sq. ft Marshall Student Center
- Assist with hundreds of events with attendances ranging from 10-1,000 people daily
- Building liaison between Administrative, Maintenance, Custodial and Operations departments
Silverback Artist Management – Marketing & Design Intern Los Angeles, California (Summer 2011)
- Executed multiple marketing and promotional events on multiple media
- Utilize social media to market nationally touring musicians and events
- Created print and digital marketing material for global touring artists
- Facilitated online publishing and coordinated web material for touring artists
ESPN – Statistics, Utility & Hospitality (Fall 2010)
- Official stat spotter for USF Basketball games
- Official stat spotter for USF Football games
- Assisted broadcast groups for televised USF Football games
- Utility and media hospitality for USF Football, USF Soccer and USF Basketball
EDUCATION
University of South Florida - Mass Communications – Advertising
Bachelor of Arts - 2011
- Zimmerman Advertising Program
- Student Government Senator
Skills
- Adobe Creative: Photoshop, InDesign, Illustrator
- Microsoft Office: Word, Excel, Powerpoint
- AP Writing Style
- Guitar