Office Manager/Executive Assistant
Resume:
Pamela J. Rueb, CHA
Contact
Tel : 254-***-****
e-mail : *******@*****.***
Address
*** *. *** ******, *********, Texas 76645
Profile
Objective: To gain employment at a company where career advancement is possible, where I can use my education and skills to help the company meet their goals while reaching my personal goals and enjoying the interaction with guests.
Key Skills
I am proficient with many hotel software systems, including Opera, OnQ, and ChoiceAdvantage. I am also proficient with general software such as Excel, Word, Adobe Acrobat, Peachtree, and more. My most valuable skill in the hotel industry is my excellent customer service. I also train all of my employees to offer the same exceptional level of customer service.
Education
2008 to 2010 University of Phoenix
Degree program: Associate’s Degree, Hospitality, Travel, and Tourism
Graduation Date: August 8, 2010
GPA: 3.93
American Hotel Lodging Association
Degree: CHA
Passed and received certification in July 2010
Passed with 91%
Work Experience
Comfort Suites Hillsboro, Texas
General Manager June 2009 to Current
All Human Resource functions, hiring, properly filling out paperwork for employee’s files, disciplinary actions, including write-ups or terminations.
Have had no successful unemployment cases against my company.
Payroll, deposits, scheduling, financial reporting to owner, contracting services needed for hotel, handling insurance claims, setting up and approving direct bill accounts, AR and AP functions.
Credit card charge-backs.
Room inspections
Handle all sales and marketing
Light maintenance needed around the hotel.
Ordering of supplies.
Design work for flyers and advertisements.
Work with property support to ensure that webpage information is always up to date and correct.
Handle all guest relations comments or complaints within the 72-hour window allowed.
Submitting travel agents and frequent travelers invoices, verifying information is correct before making payments.
Working with travel websites, such as Travelocity to make sure that information is correct on their sites.
Setting rates based upon demand seasons or forecasted high volume nights.
Negotiating rates for long-term or frequent stay guests or companies.
Group sales focused; tours and various types of teams.
Platinum Award winning property for 2010 under my leadership.
Property ranked number 10 for customer service out of all Comfort Suites properties.
Financial reporting, flash reports, deposits and auditing shift paperwork
Self-Employed Transcription Service June 1996 to June 2006
Owner/Transcriptionist
Hiring of subcontractors for my services
Payroll.
Accounts receivable, and accounts payable
Training
Purchasing of needed equipment
Scheduling of work based upon deadlines given by clients
Handled all collections
Preparing and submitting 1099s for contractors
Researching topics and providing list of information needed to each transcriber working on a project
Creating templates and other forms as needed for specific jobs.
Wyndham Garden Hotel Albuquerque, NM
Night Audit/Front Desk Supervisor January 1993 to July of 1996
All night audit functions, including checking guests in and out, answering PBX, setting wakeup calls, printing and preparing all direct bill statements.
I balanced revenues from all venues, including bar, restaurant, room service, in-room movies, and telephone calls.
I worked as a front desk supervisor overseeing up to three employees.
Handled the scheduling of the shuttle drivers
Did all credit card charge-backs
Working shifts as needed on front desk or night audit.
Drove shuttle when necessary
Worked closely with sales department to ensure that groups were handled appropriately.
Worked with banquet department to ensure rooms were properly set up for conferences.
Worked with the kitchen to ensure that the right menus were in place for selected conferences.
Customer Service, handling almost all customer complaints.
Activities and Interests
Reading I enjoy reading a variety of different types of novels from science fiction to mystery and romance.
Swimming I am a physically active and fairly fit person who enjoys being outdoors and going to the lake to ski, swim, kneeboard and wakeboard.
Volunteer work I have spent most of my life volunteering at my children’s schools and been on many PTA’s. I was in charge of fundraising for my daughter’s school, and we raised over $7000 to send the students to Washington DC for 10 days.
Personal References Available Upon Request
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