Manager Customer Service
Resume:
William F. (Bill) Hyde
**********@*****.***
http://www.linkedin.com/in/billfhyde
Summary
A senior level professional with diverse industry experience in manufacturing, banking, financial services, publishing, and event production. Expertise in financial management, process improvement, and project leadership. Proven success in navigating the business decision-making process, by using financial modeling and data mining skills; in creating superior cost containment results and in increasing productivity and customer satisfaction. A strategic visionary with a commitment to maximizing profitability, optimizing efficiency, and promoting integrity.
•Planning, Forecasting, & Budgeting
•Economic Analysis
•Management, Coaching, & Training
•Accounting
•Credit Analysis
•Six Sigma
Experience
LifeWay Christian Resources
Manager, Financial Analysis
2005 to 2012
•Led the annual effort to assemble the $166M Division budget between Finance, Division business units, and Corporate areas (Accounting, Technology, Human Resources, Transportation, etc.).
•Managed a team of three analysts responsible for stewardship for the Training & Event, Marketing, and International areas, providing counsel, advice, and training to assigned business units.
•Partnered with Division leaders as a “navigator,” helping to determine the best course of action using a collaborative approach. Designed and delivered various financial and customer reporting, along with analysis and recommendations for improvement.
•Developed a Fully Loaded Contribution Statement model by identifying cost drivers, exposing financial weaknesses not visible on traditional financial statements. Introduced the concept of portfolio theory to product and event management, improving profitability and efficiency.
•Managed the Division responsibility cost centers, including shared service allocations from Corporate areas.
•Created and managed the fixed asset budget and associated transactions.
•Participated in the strategic planning process, developing financial models for potential products or services. Evaluating opportunities to optimize business decision-making.
•Involved in mergers and acquisition analysis.
•Rebuilt the infrastructure of reporting and reconciling financial transactions for summer events. Developed a system to track each of the 275+ week-long events that occur within an eight-week time period, increasing accuracy, profitability, and manpower efficiency.
•Developed and presented print and online training materials. Assisted in the hiring decisions and training.
•Responsibilities included expense management, financial analysis of results, analyzing purchasing decisions, and management of a $750k mission fund.
Comdata Corporation
Director of Credit, Financial Services
2002 to 2005
•Led the project for rebuilding the credit function of the accounts receivable financing division after a series of debt losses and frauds.
•Coordinated implementation of new computer systems, relocation of the business unit from Dallas to Nashville, and re-staffing the business unit.
•Developed new policies, procedures, and safeguards to protect the company. Implemented revised methodology pertaining to credit limits for both clients and debtors.
•Trained and managed a five-person staff responsible for credit risk evaluation of prospects and clients. Helped lead a department of six Portfolio Managers, consulting and assisting in the resolution of client issues.
•Responsible for coordinating efforts between Collections, Portfolio Management, and Claims for clients exhibiting suspicious behavior or displaying activities that could be detrimental to the company.
•Bad debt expense dropped from over $10 million to under $2 million in this three year period.
•Designed and led a seminar in reviewing financial statements to multiple divisions.
Senior Business Unit Manager
2000 to 2002
•Developed and maintained a thorough understanding of business unit markets, products, and systems. Provided decision-making support and advice to senior management staff.
•Monitored relevant economic trends and provided regular reports and forecasts to management.
•Evaluated projects through advanced financial and computer modeling and provided financial analysis.
•Tracked financial performance against established goals and provide variance analysis.
•Developed and presented annual budgets for assigned business units, providing examination for revenue and cost goals. Accountable for review of Six Sigma Black Belt projects for accuracy and thoroughness.
First American National Bank
Relationship Manager
1998 - 2000
•Accountable for maintaining and growing customer relationships in the Commercial Banking Division.
•Participated on the Bank’s E-Commerce Implementation Strategy Team.
•Developed, structured, and presented credit requests, adhering to Bank guidelines and credit culture.
•Responsible for maintaining credit quality for a $40MM portfolio of customers.
CRISP/LPC System Specialist
1997 - 1998
•Implemented, trained, and maintained the financial and sales tracking system.
•Developed the plans for introducing and coordinating the new software to hundreds of employees in six states.
•Handled customer service issues. Coordinated with vendors to resolve issues and maintain system efficiency.
•Developed a credit pricing model used to evaluate profitability for complex transactions greater than $1MM.
Nissan Motor Manufacturing Corp.
Senior Cost Accountant
1995 - 1997
•Responsible for the Truck product line for new launches and model, engineering and purchasing changes.
•Reconciled, monitored, and reported the flow of controllable materials.
•Performed analysis on material and labor accounts, providing explanations for trends or issues.
•Participated in the budget process, particularly in the development of steel, scrap, and bulk.
Sonoco Products Company
Cost Accountant
1992-1994
•Independently analyzed, processed, and assembled product cost estimates and other financial analyses.
•Prepared written and oral presentations related to new products, capital spending, and various economic decisions. Participated in developing new product introduction strategies.
•Participated in customer contractual negotiations and strategic teams guiding and managing product segments.
•Maintained the standard cost database, including material usage, productivity rates, and overhead estimates.
Administrative Supervisor
1989 - 1992
•Managed staff at a steel manufacturing facility: accounts payable, billing, payroll, and inventory control.
•Verified the integrity of financial statements and investigated variances and trends when necessary.
•Responsible for the budget of the company’s largest cost center; researched and presented capital proposals.
•Authorized all vender claims, purchase orders, payables, and payroll activities.
Significant Advanced Training
•Six Sigma Certified Green Belt – Trained in advanced statistical problem-solving techniques designed to improve quality, customer satisfaction, and profitability. Researched and implemented the largest Green Belt project in company history, saving the company over $275,000.
•University of Phoenix, Nashville Campus – “Most Outstanding Faculty Member” 2006
Area Chair, Management – Leadership responsibilities for the undergraduate Management program.
Received advanced certification to instruct courses in critical thinking, problem solving, and logic.
Education
Middle Tennessee State University (1999)
Master of Business Administration
Dual Concentration: Finance and Marketing
Phi Kappa Phi National Honor Society
(Top 10% of all MTSU Students)
Beta Gamma Sigma National Honor Society
(Top 10% of all MTSU Business Students)
University of Tennessee, Knoxville (1989)
Bachelor of Science: Finance
With Honors
President, Students’ Advisory Council
Outstanding College Students of America
Delta Sigma Pi Professional Business Fraternity
(“Most Outstanding Chapter Member)
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