Customer Service Manager

Christopher Wright

**** *** ******

Martinsburg, WV 25404

telephone: 240-***-****

email: *************@*****.***

Job Objective

A position in clerical work or customer service requiring initiative and the ability to multitask.

Education and Training

• Frederick Community College, fifty-six credit hours of course work completed, in pursuit of Associates Degree in Business administration with a minor of accounting

• Brunswick High School, diploma-2002, focused studies on history including American, Foreign, and Financial History

• Other Continuing-education classes in computer applications, economics, accounting, and business law.

Experience

• 2008-Present – Bartender, Charles Town Races and Slots: serve paying patrons food and beverages and assisting with catered events according to specific restaurant procedure, promoting superior customer service, contributing to sales by using up selling and suggestive selling techniques, keeping track of large sums of money from paying patrons, and accounting for all payments, adjusting complaints and assisting guests as needed.

• 2004-2008 – Assistant Service Manager, Barley and Hops Restaurant: Conducted inventory for restaurant, produced employee schedules, adjusted complaints of patrons as well as employees, assisted employees and guests as needed.

• 2007-2008- Receptionist at NCI Frederick: answered multiple phone lines, prepared for video conferences and took notes during meetings, conducted inventory for office, used Microsoft office suite to create spreadsheets for research, participated in security of the building by monitoring the entrance and exiting of visitors.

• 2002-2004- Server at Ledo’s Pizza, Duties included serving food and drinks to guests and promoting superior customer service

Strengths and Skills-

Reliable, hardworking and great with people. Proficient in Microsoft office suite, 60 wpm, can speak some sign language, over six years of experience in customer service