Customer Service Representative

Kathleen Bean

***** ****** ******* ****

Bradyville, TN 37026

615-***-****

*******@*****.***

Objective:

I am actively seeking an administrative position where my education and skills and be used to improve office procedures and efficiencies.

Work History:

FirstPrestonHT; September 2010-November 2011

Marketing Support Specialist

• Reviewed appraisals for accuracy, approved when compliant

• Reviewed and approved broker price opinions

• Gathered marketing information from appraisals to use for property listings

• Worked with appraisers and brokers with large variances in opinion of value

• Uploaded data for new properties, appraisals, contracts, and miscellaneous marketing information into HUD’s data base, P260, as well as the company’s asset management system, HomeTracker.

• Monitored 2 data bases for consistency

• Trained co-workers on processes regarding initial inspections and appraisal review

• Data entry, approval, requesting work notifications, and filing of initial and routine inspections for HUD properties

Melaleuca, Inc; January 2002-Present (p/t)

Customer Service Representative

• Product advisor

• Establish accounts and maintain daily records

• Assisted customers and managed complaints

• Instructed and supervised trainees

Bean Dairy Farm; June 1995-2002

Secretary

• Daily financial records, paid bills, taxes, deposits

State Farm Insurance; June 1992-1995

Office Manager

• Establish new accounts, assist existing customers

• Photographed, documented, paid small claims

Education

1986-1991 Middle Tennessee State University

Bachelor of Business Administration Degree

References

Available upon request

Contact this candidate