Customer Service Sales

BETTY MCGEE

*** **** **** **** • Fort Wayne, In. 46825 • **********@*****.*** • 260-***-**** • 574-***-****

OBJECTIVE

To secure a challenging position with a dynamic organization which will enable me to apply my experience and skills to the benefit of the organization.

PROFESSIONAL SUMMARY

1 Over 16 years experience in customer service

2 Excellent interpersonal, communication, and organizational skills

3 Detail-oriented, enthusiastic, and dependable, excelling in challenging environments

PROFESSIONAL SKILLS

Management

1 Interviewed, hired, trained, and disciplined employees

2 Scheduled, planned, and facilitated monthly team meetings to educate and motivate team

3 Analyzed company inventory records and audits

4 Prepared daily work schedule for 30+ employees, taking into account individual and company needs

Office Support

5 Dispatching necessary information to emergency personnel

6 Prepared theft reports for Prosecutor Offices

7 Maintain company safety procedures

8 Conducted accurate bank deposits/withdraws

Customer Service

9 Resolved customer’s questions and complaints while following company policy

10 Fostered positive rapport the public, attorneys, and civilian agencies

11 Answered telephone, efficiently providing courteous, factual information to a variety of customers

12 Totaled customer purchases, verified payment, issued change, counted and balanced money accurately with and without the aid of a cash register or calculator

Project Coordination

13 Gained working knowledge of criminal activities

14 Improved and updated the quality of company products to ensure customer satisfaction

15 Bolstered team effort by revising company policies

16 Increased sales and new customers through referrals, marketing, and up-selling

BUSINESS MACHINES

Computers/Printers/Scanners Calculators Typewriters

Copy/Fax Machines Electronic Cash Registers Multi-line Telephones

EXPERIENCE

Emergency Telecommunication Specialist St. Joseph County Fire Dispatch South Bend, IN 2010-Present

Program Assistant Madison Center South Bend, IN 2009-2010

Detention Officer/Special Deputy St. Joseph County Corrections South Bend, IN 2007-2008

Executive Housekeeper Supervisor Holiday Inn South Bend, IN 2006-2007

Loss Prevention/Optical/Sales Walmart Mishawaka, IN 2002-2006

EDUCATION & TRAINING

Jail School/OC-10/Defensive Tactics/Basic Handcuffing St. Joseph County Corrections

Emergency Telecommunications/Emergency Medical Dispatching St. Joseph County Fire Dispatch

CPR/AED/Basic First Aid Certified

CPI Certified

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