Customer Service Representative
Resume:
Noah E LeVia
Mesa AZ *****
stb3sk@r.postjobfree.com
http://www.linkedin.com/pub/noah-levia49/ab7/291
* Outstanding public relations/marketing professional with 15+ years of remarkable public presentation, creative writing, promotional, and interpersonal skills. *
SUMMARY AND QUALIFICATIONS
* Successful event manager andproducer of advertisements and promotions.
* Effective promotional and public relations coordinator.
* Talented creative writer, public speaker, and brand promoter.
* Microsoft Certified in PowerPoint. Skilled in Microsoft Word, Excel, Outlook, and QuickBooks.
* Capably experienced in managing customer relations, data entry, and problem resolution.
PROFESSIONAL EXPERIENCE
DB Schenker - Phoenix, AZ - 06/03-12/11
Public Relations/Customer Service Representative, Senior
* Ensured customers' needs resolved exceeding their expectations.
* Provided information about products and services, arranged or canceled orders, trackedshipments, and obtained details of compliments or complaints.
* Recorded customer transactionsand comments applying confidentiality policies.
* Served as On-the-Job Coach, training NewHires and increasing their efficiency.
* Upsold additional services, increasing revenue and customer retainage.
* Processed transactions through extensive use of email and telephone operations.
LYNX Services - Fort Myers, FL - 11/00-03/03
Public Relations/Customer Service Representative
* Processed damaged auto glass claims using company standards.
* Provided intensive computer data entry and one-to-one customer interaction via telephone.
LEE'S Towing - Palm Bay, FL - 05/97-01/00
Public Relations Representative
* Produced and coordinated advertisements and promotions.
* Created original radio commercials.
* Conceived and designed promotional brochure for LEE'S.
* Initiated novel promotional venuesfor LEE'S, such as trade shows.
* Marketed Company as Public Relations Liaison with clients.
* Significantly increased new accounts.
TROPIC AL'S RESTAURANT - Melbourne, FL - 02/96-03/97
Public Relations/Marketing Coordinator
* Coordinated Marketing strategies with Food and Beverage Director.
* Promoted restaurant as the Character Host of "Tropic Al."
* Created quality promotional literature.
* Hosted invitation-only "Chef's Tasting Events."
* Provided enchanced ambiance for restaurant and excellent public relations interaction with customers.
PT PROMOTIONS - Port Townsend, WA - 04/85-01/87
Promotional Persona of Captain PT Townsend
* Created promotional company for Port Townsend merchants' coalition.
* Developed promotional persona of "Captain P.T. Townsend" as town Host/Greeter/Storyteller.
* Produced city-wide events for Port Townsend, such as "Discovery Day" and St. Patrick's Day Treasure Hunt.
* Added pleasing ambiance and atmosphere tothe City of Port Townsend, WA.
* Increased business for merchants through promotional efforts.
EDUCATION
Microsoft Certified in PowerPoint, 4/27/12
Certificate of Completion in Microsoft Office 2010 Training, 03/12
Advanced Skills in Microsoft Word, Excel, Outlook, and QuickBooks.
Computer Skills Institute - Phoenix, AZ
Master of Liberal Arts(English Minor)
University of Tennessee - Knoxville, TN
Bachelor of Liberal Arts (English Minor)
East Tennessee State University - Johnson City, TN
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