Customer Service Representative
Resume:
GLORIA FREEMAN
Marshall, TX ****2
Cell# 972-***-****
Email: **********@*****.***
OBJECTIVE
To secure a position as a Customer Service Representative utilizing my acquired skills and professionalism.
SUMMARY
6 years of Excellent Call Center experience
14 years of Excellent Customer Service
6 years of Real Estate Sales/Marketing
4 years of In/Outside Sales & Appointment Setting
4 years of top-notch Collections Specialist
10 years of excellent customer service
Highly skilled in training, self motivated, excellent goal sitting and attainment skills
Excellent communication, interpersonal, organizational and analytical skills
Excellent track record in Residential Real Estate Sales, Management, Personnel, Recruiting, Customer Service, Payroll, Commercial Collections and Inside/Outside Sales and appointment setting.
WORK HISTORY
3/07 to Customer Service Representative, Kelly Services, Dallas
Present Receives and process incoming calls for clients, which includes entering, obtaining and verifying customer information. Answering questions and resolving issues. Data entry. Selling products and making upsale. Processing direct deposit data (bank routing information, bank account
Numbers and personal profile information from customer.
12-02 to License Realtor, Dallas
07-08 Providing excellent customer service and client representation in residential sales.
6-98 to Branch Manager, Labor Ready Staffing, Inc.
12/02 Recruits and screens clients for available positions
Called potential customers in-person and over the phone
Dispatched and trained Customer Service Reps for high levels of customer
satisfaction and appointment setting. Personnel recruiting, inside/outside sales. Recruit clients and potential workers on an on-going basis and qualifies customers through credit applications, researching the company viability and payment schedules. Collects past due receivables, providing customer service assistance including billing inquires, balance disputes and cancellations. Monitors unpaid accounts and determine plementation procedures to reduce delinquencies. Financial & Business decisions making skills. Established pricing strategies consistent with company’s goals. Planning & budgeting skills-direct and monitor branch activities to best ensure established goals through controlling expenses, increasing sales, managing accounts receivable/payable and commercial collections.
11-91 to Ticket Sales Agent Representative, American Eagle Airlines
3-97
Promotes air travel with American Eagle Airlines. Prepares itineraries,
computes fares, issues refunds, prepares and issues tickets, answers a
heavy volume of phone calls. Prepares post-departure and arrival
procedures, interacts high levels of customer service. Worked in a call
center providing excellent customer service.
11-89 to Admissions Representative, Baylor University Hospital
11-91
Interviewed patients to obtain appropriate demographic and financial information. Prepared charts and gathered patient information. Customer service and administrative secretarial duties.
EDUCATION
George Leonard-Hawes Real Estate School-License
Certificate of Completion-Apartment Personnel
El Centro Community College
H. Grady Spruce Highschool, Graduate
COMPUTER SKILLS
Type 60-56 wpm, proficient on Microsoft; Word, Excel, Word Perfect, PC Access for Windows, 10-key by touch, Lab Pro 2000, Sabre & Advertech, MLS-Ntreis - Multiple Listing Service software for Real Estate and AMRIS for apartment personnel.
Gentlemen,
In my search for pursuing a career as a Customer Service Representative. I have enclosed my resume for consideration. I have moved to your area from the Dallas area.
I believe my education, training and experience provide me with the background you are looking for. My “hands-on” Customer Service, Call Center, Sales & Management experience has included high levels of customer satisfaction including: Sales- inside/outside, recruiting and staffing. Business to business, marketing and account management with excellent communication skills.
Realizing that this summary, as well as my resume, cannot adequately communicate my qualifications in-depth. I would like to thank you for an opportunity to interview with you to discuss with you in person how I might become an asset to your company. I look forward to meeting you.
Sincerely,
Gloria Freeman
gf
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