Front Desk Night Auditor
Resume:
Erin Willoughby
Marietta, GA 30062
**********@*****.***
Objective
To utilize my experience and work for a company I can grow and learn with.
Qualifications
* I have over 20 years experience in customer service, which includes the Hospitality
Industry, Property Management, and Administrative work
* Excellent organizational skills; ability to meet deadlines and work well under pressure
* Team player and also able to work alone
* Detail oriented self-starter with strong analytical skills
* Dependable
Education
Western Carolina University August 1986-May 1990
Business Management
Relevant Experience
Country Inn & Suites April 2009-Present Alpharetta, GA
Guest Service Agent/Relief Night Auditor
* Check-in and check-out procedures
* Reservations
* Daily accounting responsibilities
* All interactions that pertain to guest needs, wants, or requirements
Labor Finders June 2008-January 2009 Cumming, GA
Office Manager
* Screened and hired employees for temporary day labor employment
* Talked with current customers daily to maintain their needs
* Cold called daily to obtain new customers
* Processed account payables and receivables
* Handled workers comp claims and unemployment claims in a timely manner
* Weekly invoicing and collection calls
* Responsible for all office needs, including daily banking or supplies
ECI Management- Concepts 21 Apartments January 1997-May 1999 Roswell & Norcross, GA
Property Manager
* Responsible for 304 unit apartment community
* Handled all complaints, requests, and upkeep for the community
* Hired vendors and negotiated prices for repairs and purchases
* Processed account payables and receivables, weekly collection calls
* Prepared and then abided by the monthly budget
* Took care of all legal aspects of renting apartments from signing the lease to filing writs and evictions
* Managed five employees and did payroll for the employees
Other Experience
I started my first hotel job in Charlotte, NC at the Hampton Inn. I began as a second shift desk clerk, moving to night auditor, and then Assistant Manager. I worked for this company for almost three years. I then left to work at a full service hotel. I was the Controller but I volunteered to work in any department or any shift
so I could learn every aspect of food and beverage, banquets, etc. I did this until I got married and moved to
Roswell, GA. I began work at the Residence Inn by Marriott in Alpharetta. I started as a second shift desk clerk and was offered the position of Account Manager in the Sales Department.
References Available Upon Request
Contact this candidate