Christi Lynn Dawson

*** ******** ***** ****** ***** 78108

210-***-**** st1k7k@r.postjobfree.com

OBJECTIVE

To both further utilize my skills and acquire new abilities in a challenging position.

SKILLS

Typing: 40 wpm

Strong analytical and organizational skills.

Excellent interpersonal skills, phone manner, and office etiquette.

Exceptional verbal and written skills.

Provide outstanding customer service.

Software: All Windows operating systems; Adobe Photoshop and Acrobat; Microsoft: Word, Excel, Access, Outlook, Internet Explorer, Power Point, and FrontPage.

Peripherals: scanner, copier, fax, printer, digital camera, 10-key, etc.

EDUCATION

1999 – 2002 St. Philip’s College San Antonio, TX A.A. Liberal Arts

2003 – 2004 West Texas A&M University Canyon, TX B.G.S General Studies

EXPERIENCE

01/2011 – Present Walmart Schertz, TX

Sales Associate

02/2010 – 08/2010 Autism Treatment Center San Antonio, TX

Case Manager/ Professional Level Service Provider

Provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of learner’s needs living in a Residential Treatment Center and an Assisted Living Facility. To enhance the quality of learner management and satisfaction, to promote continuity of care and cost effectiveness through the integrating and functions of case management, service utilization review and management of admissions and discharge planning. Complete monthly, quarterly, and annual assessments. Work closely with learner’s caseworkers and guardians/ estates to ensure effective care and services. Report to Operation’s Director.

03/2008 – 01/2010 Center for Health Care Services Converse, TX

Case Manager I

Coordinating and monitoring medical, social, educational, and/or other appropriate services as needed for individuals on assigned caseload. Ability to communicate both orally and in writing to supervisor and other employees. Ability to organize, prioritize, and manage time effectively. Link Consumers to other agencies and services. Serve as liaison for Consumers/ or family members. Complete Person Directed Plan annually and resolve all discrepancies. Meet with Consumers on a monthly basis and document each contact. Complete monthly reviews and provide necessary follow up. Attend required meetings and trainings. Remain current on required trainings. Assist supervisor and other Center staff with special assignments and/or projects.

11/2007 – 03/2008 DFPS – Child Protective Services San Antonio, TX

CPS Specialist II

Provides on-going services to children in substitute care to meet specific needs by using appropriate resources to move toward reuniting family or making other permanent plans for care of children. Initiates appropriate legal action and/or testify in court to achieve protection or permanent placement plans for children. Documents case records by completing forms, narratives, and reports to form a written record for each client. Develops and maintains effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Investigates reports of abuse/neglect to children to assess current of future risk to children by interviewing parents, family members, and others; interviewing and examining children; assessing home environment; and gathering pertinent information form other sources. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Attends work regularly in accordance with agency leave policy.

07/2006 – 10/2007 SER, Jobs for Progress, Inc San Antonio, TX

Career Planner/ Career Development Specialist

Interview customers or their authorized representatives to gather information to assess service needs.

Perform visits to customers' homes and training provider's sites. Develop and implement service plans to meet customer needs. Coordinate service provider activities. Implement prescribed program related procedures and accurate case management. Provide ongoing case management and serve as a liaison between customers, and service providers. Manage a comprehensive caseload. Identify problem areas and service gaps. Document case records and prepare reports. Identify and prepare reports to supervisor on areas that are barriers to services for customers. Interpret policies and procedures. Make recommendations to management on policy and procedures change. Uses personal computer to input information and maintain case reporting in TWIST and various automated reporting systems to include JSMS. Perform related duties as assigned.

03/2006 – 06/2006 Randstad/ Harcourt/ Pearson San Antonio, TX

Reader/ Scorer

08/2005 – 05/2006 North East Independent School District San Antonio, TX

Substitute Teacher

11/2003 – 05/2005 River City Rehabilitation Center San Antonio, TX

Administrative /Finance Clerk

08/2002 – 05/2003 North East Independent School District San Antonio, TX

Substitute Teacher Aide

05/1997 – 12/2001 J & A Enterprises San Antonio, TX

Administrative Assistant

REFERENCES

Judith El Idrissi KCI San Antonio, TX 210-***-****

Susan Blevins State of Texas San Antonio, TX 210-***-****

Frances Lothes-White State of Texas San Antonio, TX 443-***-****

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