Engineer Maintenance

Travis M. Crawford ***********@*****.***

*** * **** ****** . ********, NY 11212 718-***-**** / SALARY $50K

EDUCATON: Long Island University Bklyn, New York BScience – Computer Science 2002 – 2004

Union County High School – Graduated Academic MCSE

SOFTWARE SKILLS:

Platforms: Adobe Flash, Adobe Director, A+ Certified, Dos, Unix, Novell, Windows 9x/2000/XP/Vista/Server. Networking: FTP,FXFTP, AWStats, MIRC, Router, Splunk, PHP, Wireless Network Indoors & Out, LANs TCP/IP, Server Maintenance, Novell Network, Sap Networking with Documentum. Languages: HTML, JAVA, PHPNUKE, UBB, XML, C+ Limited, Torque, Mugen. Hardware: Desktop, Laptop, Mac&Mac Note Book Server, Printer, Overhead Projector, VOIP Setup, Hand-Held. Software: MS Office, Thunderbird, Remedy, Kenova, Lotus Notes, KPNET, Norton, Norton Ghost, McAfee, MYSQL, Cacheman, Quicken, and Clarify. Design: Photoshop, FrontPage, Direct Flash, Punch Building Design and complete website designing/development.

WORK EXPERIENCE:

Dec 2011 to Present: Onforce ,NY/NJ/CT

Position Held: S – Field Service Engineer/Contractor

Responsibilities:

• My responsibilities lie with field calls from multiple IT areas. These consists of ; Help Desk, Virus Removal, PC/Laptop Repair, Server Repair, Wiring, Remote Assistance, and phone support. Calls can average from 5-20 a week on average.

April 2011 to Dec 2011: UMDNJ, NJ

Position Held: S – Field Service Engineer

Responsibilities:

• For Response Center, and logistics to resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction. The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers’ needs.

September 2008 to 2011: Johnson & Johnson; Raritan, NJ

Position Held: Global Systems Administrator 2 – Contract Position

Responsibilities:

• Responsible for coordinating IT services between state agencies. Responsible for setup, maintenance and connectivity of multiple site domains. Providing technical support for 47 branches. Setup, connecting, and troubleshooting VPNs. Installation, maintenance, and upgrading Solaris Unix, Linux Cisco catalyst switches. Responsible for maintaining department website for state agencies. Network analyzed, editing, dispersing with Opmanager, Awstats, Aelita, Splunk, and Argent Guardian.

January 2008 to September 2008: Lazard/Global Technologies; Jersey City, NJ

Position Held: Systems Help Desk/Instructor

Responsibilities:

• Responsible for setup, maintenance, connectivity of multi-site Active directory domains. Led team of technicians in migration from Novell and Windows NT to Windows 2007 server. Provided tier 3 technical support for approximately 15 clients. Managing 4 technicians throughout the eastern 2/3 of New Jersey.

• Researched and built new computer systems. Handled project for office-wide upgrade from Windows 2000/XP/Vista. Served as System Admin for Windows 2003 Server and hosted Domains e.

January 2003 to June 2007: New York City Traffic Division, Brooklyn, NY

Position Held: Traffic Police Tech Dept.

Responsibilities:

• Trained in Emergency Disaster Response (Chemical and Biological). Handled the new PDA networking software in the base room. Making sure all hand held work proper and in a timely fashion. Responded to calls for the helpdesk on the device. Able to recognize and respond to individual differences, dependable and patient, and must be able to effectively handle stress in training new recruits.

June 1996 to January 1998: Acclaim Entertainment Long Island , NY

Position Held: Game Tester/QA

Responsibilities:

• Worked on Turok, Puzzle Bobble, Turok 2, Mortal Kombat Game Boy

• Extensive game testing video bug capturing recreating and documentation

• Minor programming and character flow

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