Customer Service Sales

Kimberly M. Layman

**** ****** ***** ***** ***********, SC 29483 Contact Number: 843-***-****

Email: ********@*****.***

W O R K E X P E R I E N C E

Dating Specialist

It’s Just Lunch, Charleston, SC June 2012- Present

• Establish rapport and credibility

• Maintain a minimum of 100 calls out daily to prospect clients

• Update database with client updated profile information

Sales Consultant

Verizon Wireless, Summerville, SC 2007 to 2012

• Responsible for managing and meeting monthly sales goals divided between new activations, services, and renewals

• Demonstrate equipment functions and network capability

• Propose solutions that best benefit the company and client

• Prospecting, qualifying clients, asking for referrals, and developing all sales activities

• Tracking all sales activity utilizing a Customer Relationship Management software application

• Evaluate and provide cost analysis of current and potential customers

• Develop priorities, define objectives, and accomplish goals while working independently and with team efforts

• Execute, daily weekly and monthly sales reports

• Directly responsible for the training and development of new employees.

• Establish and maintain rapport with all levels of management, co-workers, and the public

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Achievements and Awards

• Winners Circle 2009

• Winners Circle 2011

• Average Quota Attainment for 2009 – 2011 equaled 133%

Customer Service Supervisor 1999 to 2007

Cellular One, Dobson Communications, Boardman, Ohio

• Aggressively sought to continue contracts from current and new customers

• Prepare analysis and proposals for new and existing customers including presentations using Power-Point and Excel spreadsheets

• Utilized reporting to manage improvements in individual, team and queue performance

• Increases effectiveness of call monitoring by calibrating with the quality department

• Execute, daily weekly and monthly reports

• Educated current and potential customers on positive impact of cellular service to their unique business

• Maintain sales staff to meet monthly goals

• Maintained staff of Team Leads who hold higher responsibility then other representatives

• Maintain current accounts, as well as create and update those new accounts added by sales staff

• Assisted and supported Customer Service Manager in team efforts to meet goals

• Attended Managers meetings and conference calls when needed to help with daily business decisions

• Assisted in interview and hiring of sales staff and other CSR positions

• Applied customer service skills to help customers with accounts and issues

• Assist with activation of new accounts and changes and updates to consumer and business accounts

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Achievements and Awards

• President’s Club 2006

• Supervisor of “Call Center of the Year ” 2002, 2003, and 2004

• Employee of the Year – 2001

• Employee of the Month – February 2001 and December 2004

Administrative Secretary 1997 to 1999

Poland Countryside Furniture, Poland, Ohio

• Responsible for Daily Administrative tasks

• Execute, daily weekly and monthly reports

• Customer focus of needs and requests

• Worked with cash payments, layaways, and scheduling of deliveries

• Maintain high level of organization for an active office atmosphere

T E C H N O L O G Y & BUSINESS S K I L L S

Active Real Estate License in the state of South Carolina - Century 21 Low Country Referrals

Proficient in Microsoft Office including, Excel, Access, Word, PowerPoint, Outlook, Atlys, HO Billing, Net Ace, NPS and Fast Path

Strong written and verbal communication skills

Proven track record for taking ownership

Desire to learn and advance in a fast paced sales environment

Results Driven

Ability to problem solve, multitask and prioritize daily

Very strong leadership, can work with no supervision as well as a team player

Experienced to work in high volume environment and under pressure

Dedicated, goal oriented individual who thrives on challenges

Competitive drive to succeed

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