Customer Service Sales Manager
Resume:
Cathryn Elizabeth Manis
*** **** **** *****, **. 72102
*******.*********@*****.***
Objective
To obtain a rewarding, long-term clerical/customer service position with a reputable and successful institution.
Summary of Qualifications
General experience with customer service, effectively communicating on a professional level with customers and/ or patients as well as coworkers.
Office administration - Microsoft Office Suite, MPAC, switchboard, scheduling, data entry, filing, faxing, emailing
Familiar with fast pace work environments and able to work through escalated situations to ensure professional quality.
Work experience
4/2009 – present University of Arkansas for Medical Sciences (UAMS) Little Rock, AR
Emergency Dept. Admissions Representative
As a company representative, I worked with patients, nurses, doctors, and police officers to gather and record patient information quickly and efficiently. Responsible for admitting patients to the Emergency Dept. as well as other departments within the hospital, also responsible for billing patient insurance and protecting patients’ privacy rights.
7/2008 - 2/2009 OfficeTeam Nashville, TN
Administrative Receptionist
As a company representative I was placed in a corporate office where I performed basic receptionist duties. Responsible for operating the switchboard, ordering supplies, sorting invoices, scanning orders, and processing incoming and outgoing mail.
8/2007 - 6/2008 Sam Ash Music Madison, TN
Department Sales Manager
As a company representative I worked with clients on a daily basis to ensure quality support and to understand the needs of our customers. Responsible for managing, customer service, organizing, training, phones, data entry, merchandising, appraisals, leads and call backs.
5/ 2002 - 7/2007 Crisco Ward Farm McRae, AR
Farm Laborer
As a company employee I assisted in the process of planting and harvesting crops. Responsible for operating heavy machinery as well as clearing fields of any debris.
7/2006 - 7/2007 Fabulous Feet The Company North Little Rock, AR
Tap Dance Instructor
As a company representative I instructed preteen girls in tap dance technique. Responsible for the preteen division competition solo dances.
Education
High School Diploma acquired in 2006 through Home Schooling.
ACT score: 21
College course credits: Sociology, English I, First Aid, Fine Arts Theatre
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