Customer Service Project Manager
Resume:
Michael M Schlee 708-***-****
Tinley Park, IL 60477 *******@*****.***
A Purchasing/Pricing Specialist with 10 years experience in Pricing, Purchasing, Billing and Customer Service in various industries.
• Directed the Estimating and Purchasing Departments of a major Midwest office interior, exhibit design and fabrication company
• Created supply chain and managed rental inventories across a distribution net work of 19 full service locations, resulting in higher Gross and Net Margins
• Managed pricing and vendor negotiations for corporate clients, along with all facets of build out of corporate educational centers, museums, corporate meetings, sponsored sports marketing events and other special events
• Established procurement / purchasing department which resulted in increased margins and improved customer service
A “hands-on” administrator with a keen sense of detail; adept at quantitative and logistical problem solving with excellent communication skills.
SIGNIFICANT ACCOMPLISHMENTS
Estimating/Purchasing Established an Estimating and Purchasing Department for a major Exhibit Design and Production company. Managed the pricing and purchasing function as well as the processing and flow of work orders. Provided departmental coordination and administrative support to the Chief Financial Officer.
Customer Service Management Developed customer service standards and trained representatives to deliver proper responses. Personally responded to customer inquiries.
Field Service Management Managed labor and material vendors including on site supervision, in over 100 custom interior projects, museums, tradeshows and special events per year. Coordinated Field Services for the corporate clients of a major custom interior and exhibit production company on over 100 projects.
Project Management Managed labor and material budgets for the world’s largest event marketing company, servicing corporate clients in over 50 industry specific tradeshows and marketing events. Implemented a centralized pricing structure for shorter customer response time.
Michael M. Schlee
Resume
Page 2
EXPERIENCE
DIRECTOR OF CUSTOMER SERVICE November 2009 – Present
300 Exhibitor Services, Plainfield, IL
• Design and implemented customer service standards and trained staff to be more customer centric in their responses.
• Directed and coordinated the efforts of Account Managers, Project Engineers, and Field Service professionals to ensure customer expectations were exceeded.
• Supervised and coordinated labor groups in venues across the United States to ensure customer expectations were exceeded while protecting minimum gross margin levels.
• Coordinate priorities of Field Operations with objectives of the Sales, Project Management, and Production departments.
PRICING /PURCHASING SPECIALIST September 2004 to November 2009
Global Experience Specialists (a VIAD Corp Company), Roselle, Illinois
• Negotiated material purchases with vendors, establishing advantageous terms and conditions
• Planned and implemented pricing strategies, resulting in increased Revenues and improved Gross Margins, at a $800 Million + product and services organization
• Worked directly with Procurement Manager and Project Engineers to produce detailed material specifications and blue prints for production crews and construction field teams
• Created supply chain utilizing rental inventories of production facilities across the United States, resulting in an significant increase in net margins
• Worked on Post-Acquisition teams to train new employees on processes and systems integration
• Specified material usage resulting in decreased waste and ensuring margin requirements were met or exceeded
• Increased and managed gross profits through use of customer budget and strategic outsourcing
PROJECT MANAGER February 2003 – September 2004
VML Corporation, Chicago, Illinois
• Increased profits through use of customer budget and strategic outsourcing
• Increased efficiency and client service levels by instituting formal procedures for requesting quotes and issuing orders for event services
• Reduced overall costs of event production through diligent research and selection of alternative vendors
ESTIMATOR/PURCHASING MANAGER January 2002 – February 2003
MEC Corporation, Woodridge, Illinois
• Established and directed an Estimating/Purchasing Department
• Increased efficiency, and client service levels by instituting formal procedures for requesting quotes and issuing orders for specific purchases
ESTIMATOR August 1999 to January 2002
Chicago Exhibit Productions, Bolingbrook, Illinois
• Improved company gross margins by instituting line-item mark-ups and standardizing the pricing schedule
• Established and streamlined pricing procedures resulting in a decrease from 7 to 2 days in job estimating time
PROJECT MANAGER November 1996 to August 1999
Global Experience Specialists (a VIAD Corp Company), Roselle, Illinois
• Served as inter-divisional liaison for the Chicago Division of Global Experience Specialists
• Specified items to be purchased and negotiated favorable rates, terms and conditions
EDUCATION
Bachelor of Science in Accounting - St. Joseph College
Contact this candidate