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Customer Service Administrative Assistant

Worcester, MA
August 26, 2012

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A creative, bilingual, and result-oriented business professional capable of

leading through engaging a positive, passionate, and proactive approach to

recruiting; Utilizes various sourcing techniques with an emphasis on

proactive engagement.


Proficient with Outlook, Microsoft Office, Allegis, eEmpact, Beeline

Strong project management with attention to detail, excellent follow

through and priority multi-tasking skills to manage various

responsibilities for multiple managers.

Capable of obtaining and analyzing information, identifying opportunities,

thinking outside of the box for new ideas.

Coach hiring teams on behavioral based interviewing and best hiring

practices and policies.

Recruited, hired and mentored small team, providing mentorship, guidance

and career development.

Highly team oriented, open to feedback and collaborating with others to

develop strategic initiatives to address tasks with sense of urgency.

Staffing industry knowledge through various traditional standard practices

and new cutting edge sourcing channels.

Motivated and self directed with managing time, resources, driving

processes, with quick response to deliver results effectively.

Professional appearance with excellent verbal/written presentation and

communication skills.

Excellent communicator capable of developing and nurturing professional

business relationships

Ability to handle high volume recruiting in a fast paced environment

without compromising the quality of work being produced and adhering to

strict deadlines

Bilingual in English and minor fluency in Polish




Talent Acquisition Consultant/Independent Contractor

A privately owned and operated management consulting firm specializing in

talent performance development and interim placement solutions.

Responsible for staffing mid to senior level contract, contract to hire,

interim & temporary professionals in addition to offering human capital

performance consulting and diversity talent acquisition.

Detailed understanding of organizational culture and business drivers

allows to offer my clients consistent and quality deliverables.

Source, manage & retain diverse talent that would produce positive results

under any condition or circumstance.

Assisted companies align their talent resources to meet short and long term

business priorities.

Responsibilities include providing regional and national full cycle

staffing support for companies operating within the following industries:

Information Technology (IT)



Medical Device

Finance and Accounting


Diversity Talent Acquisition

Temp, Contract & Contract To Hire

Team Performance Development

Advantage Staffing, Putnam, CT

1/ 2011-9/2011

Staffing Consultant/Recruiter

Global Staffing Agency currently rated in the top percentile around the


Job responsibilities entailed: Providing staffing services for clients

predominantly in the industrial and clerical fields through effective

communication of needs and recruiting efforts. source, screen, evaluate and

select candidates through a structured recruitment process designed to

obtain the best candidates.

Personally responsible for the office largest/most profitable clients

accounting for 62% of the office revenue.

Increased office headcount by 330% based on multiple factors: retention of

preexisting associates, developing relationships with new clients, clearly

identifying staffing needs, and properly placing qualified associates while

working collaboratively with sales staff to find leads and skill market.

Built rapport with existing clients and performed marketing and sales

activities to prospective and interactive clients.

Interacted with department managers and hiring managers to coordinate

planning activities of needs, hiring, and recruiting strategies.

Handled daily operations including but not limited to: payroll, office

revenue vs. expense, fiscal budgets, communication with senior staff on

projected headcounts, HR issues.

Diamond Staffing Inc, Webster, MA



National Staffing Agency with a focus on Industrial and Professional


Job responsibilities entailed: gaining a detailed understanding of client's

products and policies, provided superior customer service, recruited,

interviewed and pre-screened job applicants. Provided job coaching and

counseling, as well as ensured client's satisfaction regarding temporary

employees 'performance.

Major contributor of increasing weekly billings from 25k to 130k by

reengaging old clients and providing superior service, managing cost of

vacancy, and turnover.

Increased office headcount by 511% through communication with sales and

gaining new business.

Worked with the management team to improve and enhance safety policy

procedures in the workplace and as a result reduced workers comp incidents

by approximately 50% at various facilities.

High volume, full cycle recruiting; sourced as many as 30-70 associates per

day on job orders.

Provided in-office and on-site new hire orientation; reviewing companies

safety protocols, HR policies, and job functions/duties.

Century 21 Lake Realty, Webster, MA

8/ 2006-12/2007

Executive Administrative Assistant

Handled calls and promptly forwarded them to appropriate personnel.

Responsible for scheduling meetings for all employees; escorted visitors to

staff members' offices, along with providing hospitality service

arrangements as requested by staff.

Composed and distributed inter-departmental memorandums, ensuring timely

delivery and receipt of time sensitive information and maintaining


Managed several office tasks including opening and closing business,

handling account transactions, and other duties as needed.

Organized, sorted and assigned mail distribution for all the employees.


? Salter College West Boylston, MA (Certificate in Business Office) 2009-


? Bartlett Jr. / Sr. High School, Webster, MA (Diploma) 2004-2006

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