Customer Service Health

Claudia Voges

***** ******** ***** *****: 210-***-****

San Antonio, Texas 78258 Email: **********@*****.***

Qualification Summary

Highly motivated individual with a Master of Arts degree in Kinesiology & Health Promotion Concentration from the University of Texas at San Antonio and Bachelor of Science degree in Kinesiology from the University of Texas at San Antonio. Experienced in telecommunications with inbound and outbound customer call setting. Strong in interpersonal & communication skills, detail oriented, well-organized, & self motivated. Proven ability to work and lead individuals towards making healthier lifestyle choices through health coaching experience. Able to set priorities, meet deadlines, and effectively plan/manage time, data, and resources. Able to apply new and/or unfamiliar information to different situations and settings. Proficient in developing effective reports, lectures/presentations, communication, and materials using current information technology, such as the use of Telecommunication (VPN, Microsoft Web Access, Blackboard, Cisco) Microsoft Excel, Microsoft Word, Word Perfect, Power Point.

Background in:

• Ability to type and use a computer with common word processing and spreadsheet software and ability to proof work for accuracy and correctness.

• Demonstrated experience working in a confidential environment and maintaining confidential data.

• Ability to use common office equipment.

• Effective interpersonal skills and the ability to communicate clearly, in both written and verbal formats.

• Courteous with strong customer service orientation. Ability to prioritize multiple tasks and perform under deadlines.

• Appropriately adapting telephonic calls to accommodate the unique and specific needs of each clientele served.

• Demonstrating established customer service behaviors and standards.

• Enabling skills to work effectively as part of a team by leading, teaching, motivating and/or encouraging others.

• Problem-solving skills and the ability to make well-reasoned decisions, think creatively and search for, identify and consider all sides of an issue.

• Compile and organize facts and information.

• Create personalized nutrition and exercise programs.

• Ability to learn, understand and interpret information and apply knowledge to new situations.

• Ability to oversee, supervise and/or contribute to a project from beginning to end including determining outcomes, planning details, make decisions, assigning roles and completing tasks.

• Ability to create interesting, creative and informative presentations, which target diverse audiences.

• Understanding of how to successfully identify, plan and contribute to the goals of a team/project.

• Ability to oversee, supervise and/or contribute to a project from beginning to end including determining outcomes, planning details, making decisions, assigning roles and completing tasks.

Education

Degree: Master of Arts in Education

Primary Degree Major: Kinesiology & Health Promotion Concentration.

Institution: University of Texas at San Antonio

Date of Completion: May 8th, 2008

Degree: Bachelor of Science

Primary Degree Major: Kinesiology.

Institution: University of Texas at San Antonio

Date of Completion: December 18th, 2004

Certifications

Health & Wellness Coach Certification (Wellcoaches) (March 2010)

Master Tobacco Cessation Certification (University of Massachusetts) (April 2011)

AFAA (Aerobics & Fitness Association of America) Primary Group Certification (October 2008)

AFAA Kickboxing Certification (February 2006)

AFAA Pilates Certification (February 2006)

Employment History

University of Phoenix (Online & Adjunct Faculty Member) (March 2008-Present)

North West Vista College at San Antonio (Adjunct Faculty) (January 2008-Present)

United Health Group (Certified Health & Wellness Coach; Master Certified Tobacco Cessation Specialist) (November 2006-Present)

USAA (Fitness Specialist) (October 2006-January 2008)

Home Court America (Fitness Specialist) (October 2004-December 2006)

Pro Demonstration Services (Food Service & Nutrition Promoter) (January 2004-October 2005)

Navarro Academy (Assistant Health Teacher (9-12) (August 2003-May 2004)

Mc Dermott Elementary School (Assistant Coach K-5) (August 2003-May 2004)

Scholastic Achievements

Honor Roll (2001, 2002, 2004)

Dean’s List (2001)

Member of Mortar Board College Senior Honor Society (2003)

Member of Golden Key International Honor Society (2003)

Member of Omicron Delta Kappa Honor Society (2003)

Who’s Who Among Students in American Universities & Colleges (2003)

National Dean’s List (2003)

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