Customer Service Sales
Resume:
Professional
Summary I am an energetic, hard working, fast learning person with experience, education, and skills in Office Administration, Computers Information Systems, Sales, Cash Handling, and Customer Service that believes in teamwork, following the company policies and procedures, and seeks to improve quality of the product(s) and service(s) delivered to the customer.
Education
College:
Associates of Computer Information Systems, Santa Rosa Junior College, Santa Rosa, CA
High School:
H.S. Diploma, Rancho Cotate High School California USA, Athlete awards in Baseball and Soccer.
Citizenship Status
United States Citizen. Born in Corte Madera, CA
Languages
Bilingual - fluent in English and Spanish, written and oral. Level – Strong. I was raised in a Spanish speaking family and live several years in a country where the primary language is Spanish.
Experience
Juan’s Furniture Woodshop, Medellin, Colombia, South America (May 2010 – Aug 2010)
Office Clerk / Woodshop Apprentice Reason for Leaving: Moved back to California to Pursue Career
• My key responsibilities included the following:
o Answer the phone, filing paperwork, data entry, handled appointments, and delivered the furniture.
o Process customer payments
o Help assemble furniture
o Assist Woodshop lead with design of furniture
o End-of-Day Clean up
o Prep furniture for Finishing
Popeye’s Chicken, Rohnert Park, CA (09/2008 – 10/2009)
Employee Trainer Reason for Leaving: Moved to Colombia to Help Family
• My key responsibilities included the following:
o Employee Trainer
o Cashier
o Customer Service – Handled Customer Phone calls
o BackOffice: Inventory Management
Panda Express, Rohnert Park, CA (05/2008 – 09/2008)
Cashier Reason for Leaving: Pursue Better Job Opportunity
• My key responsibilities included the following:
o Cashier
o Customer Service
o Inventory Management.
Big 5 Sporting Goods Corp., Rohnert Park, CA (11/2007 – 06/2008)
Sales / Cashier / Customer Service Reason for Leaving: Pursue Better Job Opportunity
• My key responsibilities included the following:
o Sales
o Cashier
o Customer Service – first level customer service via phone
o Office - filing, data entry
o Inventory Management.
Vector Marketing Corporation, Rohnert Park, CA (06/2007 – 09/2007)
Sales / Customer Service Reason for Leaving: Only a Summer Job
• My key responsibilities included the following:
o Customer Service
o Data Entry, Filing paperwork
o Cash Handling
o Scheduled Appointments with Customers
o Inbound and Outbound phone Sales calls
o Door to Door Sales
o Completion of Sale Contracts with customer, explaining terms and conditions.
o Product presentations to customers.
Software
• Office Software: Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft PowerPoint
• Database: MS SQL Server 2005/2008, MS Access 2007
• Web Page Tools: www.officelive.com.
• Diagnostic tools: SyinternalsSuite, WireShark
• Operating Systems: Windows XP/Vista/2007
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