Finance/ Accountant/ Administrative

Maria V. Holmquist **** McNeil Drive Austin, Tx **727 512-***-**** *****.*********@*****.***

Objective A position as an Account Coordinator utilizing my skills and experience in analyzing reports, process improvement and managing accounts

Qualifications Profile • Bachelor of Arts, Business Administration with a Minor in Business Accounting

• Bilingual –English/Spanish with extensive experience in translating and interpreting.

• Eighteen years experience in coordinating and managing accounts.

• Used strategic planning skills to reorganize a department and improve the overall efficiency of the daily operation; Used analytical skills to audit accounts and create daily and monthly reports.

• Computer Skills: Microsoft Word; Excel; PowerPoint; Outlook and customized software programs.

Professional experience 2011 Pulte Group Austin, Texas

Warranty Agent-Customer Care Coordinator/ Construction Team

• Provides customer service to new and existing home owners, as well as Construction Department Managers, Sales Agents, Commerce Title, Production, etc…..

• Processes and maintains Warranty Request/Inquiries for all home owners, Field Mangers; ACM’s, Sales Agents, and other internal departments in a timely manner. Assist field personnel with all Spanish speaking home owners.

• Prepares tracking reports on a weekly, bi-weekly, and monthly basis, such as: Closing Surveys (follow up), Reconciliation Report, VPO reports, Post Tracking reports, Warranty Cycle time, and distributes to all field personnel and department managers for review and update follow ups.

• Maintains day-to-day communication with Vendors, Field Managers, ACM’s, and Production managers regarding warranty vpo’s, and any warranty discrepancies to ensure proper and promptly payments.

• Liaison for PulteGroup/Centex and new home owners at closings by providing warranty procedures/guidelines of Centex 2 year fit/finish and 10 yr. on structural warranty.

• Daily Windows/Excel data entry, filing, answering phones, other duties as assigned.

• Translation of documents and procedures/guidelines into Spanish for home owners at closings as well as assist Commerce Title with all Spanish on-site closings.

• Assists other departments with translation as needed.

2005 -- 2010 Centex Homes Austin, Texas

Austin/Killeen Sales Accountant/ Finance Team

• Responsible for recording contracts in Financial Accounting Program

• Processed; released weekly (Flash); Financial Land Acquisition Sales History to corporate and distributes excel flash to all management.

• Responsible for processing weekly BRS-Backlog Reporting System

• Responsible for weekly BL updates and releases

• Responsible for registering and paying of all prior month’s closings on a monthly basis

• Responsible for copies and distribution of all new and executed contracts/amendments to Mortgage Co.; Title Co.; Production Dept.; Sales Agents, Brokers & Real Estate Agents.

• Maintained files for all executed contracts and amendments.

• Responsible for refund of Earnest Money on Losses and update system with Cancellations/Losses

• Prepared Revenue Budgets and Sales Accounting Confirmation Forms and distributes to Mortgage Co. & Title companies.

• Responsible for approval of final HUD & delivers approved HUD to Title Co. to fax for funding.

• Responsible for booking revenue Journal Entries from final HUD

• Responsible for brokers tax Id for W-9 forms

2001 – 2004 The 401K Company Austin, Texas

Accounts Manager – Large Market Team

• Managed retirement fund investments for employees in 28 companies. Reconciled and processed salary deferrals, employee match contribution, loan deductions, forfeitures, discretionary contributions and life insurance premiums/surrenders.

• Coordinated day-to-day investment activities with employees and company representatives.

• Maintained ledgers and produced quarterly financial statements covering the investment activity for large company sponsored retirement plans in conjunction with Federal and State regulated trust companies.

• Worked closely with company representatives and their independent auditors to ensure accuracy of the 5500 financial schedules submitted to the IRS.

• Kept logs to verify and track values of mutual funds that were traded for company investments.

• Calculated and prepared checks for investments withdrawals.

1993 – 2000 National Western Life Insurance Company Austin, Texas

Accounts Administrator for International Accounting Department

• Supervised and managed 10 bilingual employees who worked on four teams that supported all of the international customers and agents.

• Served as the primary contact for international agents in the Philippines, Far East and South and Central America with inquiries about commission discrepancies and policy premiums.

• Conducted training courses/workshops twice a year for new recruits and other existing agents. Motivated team members to provide premier customer service.

• Used ongoing staff development strategies to improve the service operation.

• Maintained day-to-day contract with agents; international banks and new and existing customers provided support and answered a broad range of inquiries on policies, premiums and foreign currency.

• Worked closely with the company attorneys and legal department with regards to international policies.

Education and Training Continuing Education 1994 – 2007

Through The University of Texas Certification in Spark Society of Professional Administrators & Record-Keepers, U.S. Defined Contributions Plans, Managing Negative Employees, Selecting for Success, Ergonomics Seminar / Managing and Supervising Personnel, Reengineering for Process/Quality Improvement; Construction 101; Legal Education-Business Communication; What to do & What to Avoid; Talking with Your Competitors; Preventing Workplace Harassment and Data Entry / Computer Programming Courses

Hallmark Institute of Technology, San Antonio, Texas 1986 Bachelor of Arts, Business Administration with a Minor in Business Accounting

English Commercial Institute, Monterrey, Mexico 1978 Bilingual College Prep

Certifications Completed Life Office Management Association certifications for FLMI 280, 290, 310, 320 and ACS Designation that includes professional development training in customer service, administration and record-keeping and legal issues in the insurance industry.

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