Sales Customer Service
Resume:
RESUME:
Princetta. Landisa Harrison
*****@*******.***
Executive Summary:
Accomplished Advertising executive with a broad range of expertise
including residential and construction, leading professional with demonstrated track record
in leading professional teams in project development and execution of service extremely
knowledgeable in all areas of commercial maintenance /marketing product development and
quality assurance. proven expertise in driving efficiency and productivity through development
and implementation process improvements. strong leadership with success improving
organizational competencies through setting of vision providing tools to succeed
and driving process until goals are achieved. desire to Assist businesses in a consultant role
with innovative ideas to help get their business of the ground. or to increase customer
development.
Summery Highlights:
Marketing research/ analysis
Relationship Marketing
Commercial /construction contract negotiations
Crisis/issues management
Hiring and motivating salesmen
Pre- market development
Planning and conducting meetings and conventions
Preparing and controlling budgets
Relationship management
Team leadership
Strategic planning
Data analysis
Construction bidding
Inventory control
Customer analysis
Staff development/training
Project management
Policy development
Accomplishments:
Increased annual agency billing from 1 million to 4 million and maximized account profitability for Jani King Commercial cleaning accounts.
Generated 10 million in annual agency revenue through profitability management incentives for accounts in the funeral home industry,
campaigned an innovative advertising campaign for Ron Brown congressional leader generating 200,000 for fund raising.
surpassed all sales goals by 25 % for the region.
Directed the region for franchise ownership.
Other Marketing Campaigns
Led Strategic/ creative development and execution of award winning freestyle T.V. Radio and print direct response campaigns. spearheaded creative development for several national direct consumer and T.V. campaigns contributing for the cystic fibrosis.
Successfully raised 70,000 in sponsorship dollars for a non profit organizations for HIV awareness through effective networking and community involvement activities.
Achieved an 85% success rate in recruitment placements through identification of qualified candidates based on customer needs. developing sales strategies and negotiating profitable projects.
consistently exceeded sales goals by 20%.
Cultivated strong relationship with clients such as hospitals/ hotels/commercial business/ construction companies government agencies/public schools/private schools /charter schools.
Successfully acquired 9 movie theaters in the region to client base.
Performed cold call campaigns, marketing 80 plus phone calls daily to generate new business.
Establish key relationships with client and executed full cycle .
Direct recruitment initiatives to hire a staff of 9 for sales and administration duties.
Setting goals for office team and holding weekly meetings for brainstorming and evaluations.
Marketing Business Development
Increase National visibility and brand recognition by overseeing web development and partnering with website designers
Ensured Company presentations for all media formats by working with an industry publicist..
Drove implementation of Direct Marketing Programs, Bringing 128 new active client base accounts.
Data Analysis/Report Generation
Led and delivered business and technical franchisee training and supervised product integration.
Administered and updated excel spreadsheets to track/ analyze client base sales, potential clients, and lead sourcing.
References:
Pat Mcdougall 703-***-**** -Howard University Business Office.
Kenneth Alston -N.B.C. NEWS 202-***-****
Joseph Abi Fadel -National Democratic Club 202-***-****
Work History
Owner
Regional Director
Staff Coordinator
Leasing Agent /Property Management
Commercial Management
Security/Bounty Hunter
Transportation Owner
Production Coordinator
Producer of Fund Raising Events
Receptionist/ Administration Office Manager
Events Coordinator
Special Events Coordinator/ Volunteer Recruitment/ Corporate Sponsorship Programer
•Performed Associated Administrative and clerical tasks, including special projects,
correspondence and program funding activities.
•Coordinated and organized company functions
•Bugjet Achievement For events
•Contacted celebrities for fund raising events.
2008-2012
Position- Managing Director
Atlantic Coast Commercial Cleaning Services Inc
.Project Manager/Advertising Sales Specialist/Office Manager/Project Coordinator/ Human Resources/Special Events Coordinator
•Manage confidential personnel files, including biweekly payroll; Track sick/vacation time, and provide orientation to new hires 127 employees.
•Trained- Operation Managers/ Account Executives Sales Staff/ TeleMarketing Staff/Administration Staff/Cleaners
•Manage user accounts for new clients.
•Provide Training to various government accounts to employees.
•Track and process invoices. inventory and order supplies.
•Coordinate and organized and schedule meetings, office functions, training sessions, Web EX conferencing.
•negotiated Prices on Government Bids with vendors, track production to all accounts.
•Handled requisitions for procurement of equipment. and supplies
•Established quarterly sales goals for employees.
•Sold 169,000 Government and private sectors Accounts my first year.
•Network and marketing 200 prospects a week
•Presented presentations to potential clients both written and oral presentations, power point or excel
•Profit 250.000 First year of Business per year.
•Business CURRENTLY SOLD. 5-6-2012
•Final Contract Child Development Center Fort Belvour . Fairfax Virginia -01-15-2012
2005-2008
Clean Net Services
REGIONAL DIRECTOR
•Maintained 9360 customer accounts. Managed and Directed office personnel.
•Sold Franchisees to perspective Franchise Owners.
•Coordinated and organized company functions.
•Trained all Sales Staff in office phone sales, and outside door to door sales.
•Trained all Field Operations Managers for customer inspections and transferring of contract, to new Franchise Owners for dissatisfied customers.
•Trained Operations Manager on how to save contracts. Employee orientations and new hires interviews.
•Hired and terminated under Florida codes and Laws.
•Presented seminars to all new Franchise Owners.
•Maintained all accounting taxes, collections,dues, business owed for 6080 Franchise Owners.
•Customer care and service to all clients.
•Monitored all business start up. Hired all office personnel.
•Managed various automated databases, and updated security inventories.
•Monitored phones and interfaced with clients and employees.
•Manage office budget.
•Implemented office policies and programs to all office employees.
•Prepared power point presentations and and excel spreadsheets, tables and other complex reports.
.
2003-2005
Transportation- Washington D.C Metropolitan Area
Millennium Transportation and Tours
CEO/Advertising Sales/Marketing/Customer Service/Operations/ Human Resources
•President of Production Development Marketing/ sales strategies/ Employee Training/ Employee support
•Driver for Funerals/Weddings Proms/ Ext.
•Maintained Financial Records.
•Obtained and research information to complete legal documents
•Responsible for interviewing orientations and recruitment
•Developed and implemented sales strategies created motivational and incentive programs for Drivers
1999-2003
Victory/Vision Transportation and Tours- Washington D.C. Metropolitan Area
CEO/ Executive Sales / Customer Service/Advertising/Operations/Marketing/Networking Specialist
•Provided Transportation for the I.M.F. World Bank. handled 24 cars and vans for delegates
•Provided Transportation and Security for 52 Delegates for 4 weeks 24 hours a day shifts
•Managed and trained 50 to 100 employees
•Security Escort to V.I.P. such as Prince of Saudi Arabia and other Diplomatic delegates.
•Handled all payroll and insurance
•Marketing and sales.
•Proms/ Weddings/ Funerals/Celebrities/ Corporate Offices
•Medical Transportation Pick up for Patients with disabilities.
1991-1999
Jani- King- Washington D.C.
•Account Executive:
•Operations Director
•Franchise Owner
•Operations Director
•Regional Director
1987-1991
Government Technologies Services Inc.
Federal Government Account Specialist:
•Purchase order procurement and processing sales orders
•Provided technical support/ Customer service /Collections/ integration/purchasing and Marketing
•Prepared computer configurations/ Reprogrammed Government Computers
•Accounts maintained Federal Aviation Department of Transportation.
1989-2012
Professional Affiliations
American Diabetes Association
Princess Productions
NBC Television
Congressional Federal Credit union
Barton Marlow Company
Bomar Construction
Cathedral Parish Early Education Center
Candito Construction
P.G.A.World Golf Productions
R.A Rogers Constructions
Broken Vessels
National Democratic Committee.
EDUCATION
1984-1988-
George Mason University.-Business
Howard University - Business Administration
TECHNICAL SKILLS
SKILLS MICROSOFT SOFTWARE, POWER POINT, EXCEL, WORD PERFECT.
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