Michael Costello's Resume

MICHAEL COSTELLO________________________________________

PROFILE

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• Seasoned manager with a demonstrated record of excellence in business operations, management and customer service at a distinguished, exclusive 150-year old Boston club. Known for motivating staff in a positive manner and accomplishing management goals. Consistently ensured the highest standards in quality service. Exceptional work ethic.

• Strong performer, highly organized manager and staff supervisor with proven problem – solving abilities.

Warm, professional and knowledgeable demeanor. Excellent interpersonal communication abilities. Excels in making customers feel at ease. Excellent telephone manner.

• Good computer skills: Windows XP, Word, Excel, Power Point, Access, Email, Internet, Data Entry.

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EXPERIENCE – HOSPITALITY MANAGEMENT

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SOMERSET CLUB – Boston, MA 1977 - 2007

Bar Manager ∙ Club Lunch Manager ∙ Maitre d’

• Managed, trained and scheduled staff for exclusive private events (up to 300 guests), banquets and signature weddings for a distinguished, exclusive 150-year old private club with 700 international members.

• Trained 150+ new hires including intensive instruction in formal serving techniques and Club policies. Charged with recommending and serving select fine wines and beverages – including constantly maintaining an extensive knowledge of 100 wines and liquors – to members and guest.

• Managed inventory, bar supplies and stock. Ordered new supplies through various vendors. Managed inventory budgets. Authorized payments.

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EXPERIENCE – HEALTH CARE

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TUFTS MEDICAL CENTER – Boston, MA 2007 - present

Clinical Assistant ∙ Administrative Specialist (Spherion Staffing)

• Various long and short – term projects at a leading Boston medical center. Supported seven physician’s offices, nursing staff and administrative support staff. Entered confidential patient data into Excel spreadsheets for departmental reports. Managed front desk operations. Answered patient inquiries in person and on the telephone. Scheduled clinic visits.

BETH ISRAEL DEACONESS MEDICAL CENTER – Boston, MA 2007

Administrative Specialist – Gastroenterology Department (externship)

• Supported department staff at a busy division of a Harvard – affiliated teaching hospital and medical center as part of an externship. Entered confidential patient information into departmental databases. Contacted patients by telephone to confirm appointments.

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CETIFICATE

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OPERATION A.B.L.E. OF GREATER BOSTON – Boston, MA 2007

Certificate – Computer and Office Skills

• Selected to be featured in a promotional video for being an outstanding student.

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