Customer Service Manager

Melissa R. Askey

*** ***** **. *******, ** *****

Home: 814-***-**** Cell: 814-***-****

*******.*****@***.***

Entry-Level Telecomute position

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

CTU Online Associates in Business Management October 10 – Present

Relevant Courses:

MS Word

MS Excel

Keyboarding and Document Formatting

Principals of Business

Professional Office Procedures

Professional Communication

YTI Career Institute ¬– Legal Assistant October 06 – June 07

Relevant Courses:

• Business Communication

• Legal Transcription

• Legal Office Procedures

• Career and Professional Development

Key Skills

Office Skills: Office Management

Records Management

Administration

Spreadsheets/Reports

Calendaring

Front-Desk Reception

Database

Computer Skills: MS Word

MS Excel

MS PowerPoint Windows

Experience

Justice, Tween Brands, INC October, 2011 – Present

I have all of the same duties as an assistant manager except that I have a different title and I am part time. My duties include: Opening and closing the store, being in charge of other employees when manager or assistant manager isn’t present. I have to answer a multi-line phone system, run the cash register and perform great customer service.

Walgreens Drug Store March 2009 – December 2011

I am in charge of the employees in the photo lab. I order the products needed for the lab and I also print the pictures that are coming through our systems. I deal with customers on a daily basis and love building relationships with them.

Highlights:

Order products using the telezon.

Print multiple orders within a certain time limit.

Work with customers to help gain their trust and also help them with whatever it may be that they need help with.

Exit Reality John Hill- Altoona, PA Externship/ May 2006 – June 2006

I did the daily tasks of their full time receptionists. I faxed and copied documents, I filed many different types of documents, answered a multi-line phone system.

• Microsoft word

• Microsoft Excel

• Answering phones

• Customer service

• Faxing and copying

• Filling and organizing document

Contact this candidate