Manager

Geoff A. Mularchik

**** ******* ***.

Parma, Ohio, 44134

Home Phone 440-***-****

Cell Phone 440-***-****

SENIOR MANAGEMENT AND DIRECTOR

Successful management experiences in a variety of different industries including customer service, staffing and recruiting, medical accounts receivable, collections, retail sales, loan underwriting, mortgages, insurance sales and consumer finance. Highly motivated self-starter who strategically plans to achieve both long and short-term goals. Incorporated and implemented training guides, human resource manuals and policies and procedures for all work experiences. Works well with all levels of employment from entry level to president/owner.

PROFESSIONAL BACKGROUND

CDI Corp, December 2006 – September 2008

Regional Manager of the Cleveland Processing Center. Management of 25 full-time employees in the following areas: hiring, on boarding, record retention and payroll processing. The Cleveland Regional Operations Center is currently assigned with approximately 2,500 full and part time employees that are paid on a weekly basis thru the Cleveland location. Direct management in the areas of Field Support, Processing, Audit and Payroll.

Operations Manager OSI Outsourcing Services Inc., April 2006 – December 2006

Manage Collections and Customer Service for several large commercial clients including FedEx, Yellow Freight and Roadway. Current staff totals 56 employees in 2 locations.

Director of Customer Service, Collections and Telesales Call Center Resources, Nov. 2003 – January 2006

Manage Customer Service, Collections and Telesales departments for Washington Gas Energy Services. Customer base of approximately 385,000 customers in which we provide natural gas service for customers in the following areas: Maryland, Virginia and Washington D.C. Staff of 48 full time employees distributed amongst the 3 departments. Also manage 5 other departments in various industries including medical, utilities and manufacturing. These departments provide both Customer Service and Collection functions for the client. Total staffing for these additional 5 departments total 36 full time employees.

Director of Operations FCI Financial Services, May 2002 – June 2003

Medical accounts receivable company servicing 35 hospitals in the State of Ohio. Director of entire receivable base of $275 million that includes the following: Customer Service, Collections and Health Care. Increased receivable base by 20%, which included 4 new clients (hospitals). Created training guides for collection department, which are used on a daily basis to achieve optimum performance. With the help of IAT, installed new predictive dialer system that has increased job productivity by 30%. Prepare, plan and implement goals for customer and collection departments for benefit of both the company and the client. Also in charge of human resource issues (hiring, firing, and payroll) and all policies and procedures.

General Manager of Finance Car Now Acceptance Company, Nov.1999 – April 2002

Managed sales, underwriting and collection departments consisting of 45 full-time employees. Regional auto market consisting of approximately $34 million in net outstanding. Created re-finance/work-out program to reduce overall delinquency by 4%. Increased receivable base by $9 million after implemented weekly training sessions with sales staff.

Collection Manager National Auto Credit, Jan.1999 – Nov.1999

National auto company servicing 28 states. Supervision of 18 collectors at high-level delinquency stage (60-120 days delinquent). Reduced legal expenses by $475,000 while decreasing delinquency in portfolio by 6.75%. Developed re-finance program to cure high-level delinquency.

Branch Manager City Loan Financial, June 1994 – Dec.1998

Consumer loan finance company of approximately $18 million in net outstanding. Trained and managed staff in all areas of consumer finance: loans, mortgages, retail sales, insurance sales, collections and profit. Achieved over 100% profit goal in 3 consecutive years. Ran initial training (6 weeks) for all new employees within the district of 10 branches. 4 members of my staff were promoted to management positions.

EDUCATION

B.S. Education, 1993 Kent State University

INTERESTS

Golf, exercise, reading, family and church

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