Customer Service Representative

DOROTHY LEE PRICE

Cellular 901-***-**** **** Lexus Lane

Memphis, TN 38119

***********@*****.***

Executive Summary

Experienced in general office principles, practices, and procedures. Proficient in MS Office: Excel, Word, PowerPoint,

Access. Detail oriented, proficient organizer with the ability to delegate and train others. Team player with emphasis

on quality.

Professional Background

Collector, Collection Supervisor, Senior Collection Specialist 2009 to Present

National Bankers Trust Memphis TN

Contact Brokers and Shipper concerning payment on past due invoices. Quickly and effectively solve customer

inquiries. Work with the credit department for accuracy in invoices.

h Provide customer service for an average of 100+ calls per day, answering customer inquiries, and solving

problems.

h Increase customer retention by 95%.

h Trained and mentored other collectors in maintaining company policies and procedures.

h Recording details of comments, inquiries, complaint and actions taken.

Collection Specialist 2007 to 2009

Regional Adjustment Bureau Memphis TN

Using an automatic dialer to reach individuals or businesses concerning payment on credit cards or student loan

accounts. Negogiating and providing acceptable and convenient payment arrangements.

h Use skip-tracing efforts to contact customer for past due payment.

h Ability to deal with irate debtors.

h Conveying calls within the organization.

Customer Service Representative 2005 to 2007

Sedgwick CMS Memphis TN

Acts as primary liaison with customer in solving problems related to the application process and service.

Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding

all aspects of claims process.

h Participates in and maintains a quality service culture within the Customer Service Team.

h Obtains necessary documents required to process a claim, required time frames, payment information and claim

status.

h Enters verbal and written application information that meets both the internal and external customer's

requirements accurately into the claims management systems.

h Assigns new claims to the appropriate claims handler.

Education

A.A., Legal Secretary 1987

Great Lakes Junior College (Davenport University) Saginaw MI

Legal Secretary

Associate of Arts, [ Major ] 2013

Belhaven University Memphis TN

Christian Studies

H.S. Diploma 1983

Buena Vista High School Saginaw MI

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