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Manager Customer Service

Location:
Evans, TN
Posted:
October 11, 2012

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Resume:

Martin Day

Home 865-***-****

*** ***** ***** ****

Knoxville, TN 37923

srir6s@r.postjobfree.com

Executive Summary

Seeking a company that can use my expertise, drive, and experience in Manufacturing, Management, Quality and Continuous Improvement to drive change in their organization and achieve business results.

Professional Background

Corporate Customer Quality Manager/CI Manager 2006 to Present

Energizer/Personna Knoxville, TN

Lead the Quality Management team at both the plant and Corporate Consumer Quality level. Guided and coached Six Sigma Teams and SPC implementation to drive quality improvement. Maintained ISO and Customer Quality Programs. Directly supervised a staff of two managers and thirteen salaried employees. Lead Lean Deployment worldwide.

• Spearheaded quality improvements to significantly drop defects

• Received the Quality Plant of the Year from Quality Magazine for improvements in total Quality throughout the plant.

• Developed and implemented an SPC data collection system and process control system.

• Implemented the Qualtrax compliance system

• P&L Responsibility of four million dollars

• Drive Continuous Improvement Lean/Six Sigma.

• GMP, HAACP and Customer Requirements Compliance

• Product Testing and Improvement

• Developed Six Sigma Training Program, Trained over 70 Green Belts and 15 Black Belts

• Manager of Policy Deployment

Director of Lean Manufacturing/Kaizen Promotion Office 2005 to Present

Personna American Safety Razor Knoxville, TN

Oversaw the Kaizen efforts for five manufacturing plants world-wide. Liaison with Shingijutsu Consultants to determine least waste ways in all processes. Developed Lean rollout strategies and conducted training on Kaizen and Six Sigma.

• Increased Productivity by 45% globally while increasing Customer Service levels and reducing inventory by 25%

• Increased Safety efforts by 25% by implementing a 6S culture.

• Developed and published all training materials, Lean Compass and Lexicon.

• Manager of Policy Deployment development and implementation.

Value Stream Manager/Plant Manager 2004 to 2006

Personna American Safety Razor Knoxville, TN

Managed approximately 14 managers and 135 hourly positions to achieve production goals for molding and assembly of product. Implemented Kaizen and safety measures to achieve company milestones. Developed Policy Deployment vision and goals to achieve Customer Service levels.

• Implemented Kaizen and Six Sigma teams to increase productivity by 35% year over year while increasing Customer service levels and reducing inventory turns.

• Achieved targeted safety levels by implementation of the 6S program

• Oversaw a seamless transition of lines to overseas plants

• Managed Kaizen Promotion Office for two plants

Additional Experience

Value Stream Manager 2002 to 2004

Gillette, Duracell Cleveland, TN

Achieved a productivity savings of 23%

Warehouse/Production Manager 1999 to 2002

Gillette, Duracell Cleveland, TN

Planning Manager/Production Scheduler 1996 to 1999

Gillette, Duracell Cleveland, TN

Directed staff of 4 planners to plan production and materials for three plants

Planned and created the production schedule for three facilities.

JD Edwards Implementation Manger/Production Scheduler 1994 to 1996

Duracell Cleveland, TN

Led team to fully implement JD Edwards ERP system and integrated it with Legacy and S.A.P systems

Planned and created the production schedule for three facilities.

Warehouse Supervisor 1992 to 1994

Duracell Cleveland, TN

Supervised 16 Warehouse associates to support raw materials and finished goods for two facilities.

Education

M.B.A., Business 2006

Regis University Denver, Colorado

Masters in Business Administration

B.S., Business 1994

University of Tennessee Knoxville, TN

B.S in Business, Logistics and Transportation

Training

• Master Black Belt Six Sigma, Personna, 2007 to 2009

• Six Sigma Black Belt, Stat A Matrix, 2004 to 2004

• Lean Manager Certification, Productivity, Ohio State University, 2002 to 2002

• Dale Carnegie Training, Dale Carnegie, 2000

• 3P Kaizen Training, Shingijutsu, 2005 to 2005

• Toyota Production System Training Shingijutsu 2005-2012

• Microsoft Project Training, Horizon Training Centers, 2007

Awards

• Quality Plant of the Year, Quality Magazine, 2009. Quality Plant of the Year for the Small Plant Division



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