Sales Professional
Resume:
Deborah Zellmer
Gurnee, IL *0031
*********@*****.***
SUMMARY
• Resourceful and Innovative customer relations professional.
• Proven problem solving, analytical, organizational and interpersonal skills.
• Background in building, training and developing teams of customer focused individuals in order to support B2B sales strategies.
OBJECTIVE
To apply service and sales acumen while serving an organization interested in exceeding customer expectations.
PROFESSIONAL EXPERIENCE
Boca Metals, Elgin, IL 2008-current
Insides sales and customer service representative.
• Responsible for prospecting new customers and building strong customer relationships with new and existing customers.
• Providing accurate and professional quotes in a timely manner.
• Follow-up with quotes and gain knowledge of the competition and current market conditions to assure the sale of the materials.
• Focusing on sales, new business, value added services and complete customer satisfaction.
• Executing the purchase and delivery of the materials with complete follow through from start to finish. This involved a close working relationship with vendors and delivery companies.
Digital, Film and Ink Solutions, Jackson, WI 2004-2008
Represented service and product offerings in a seamless relationship for client companies including; Photoland: Photo finishing services… Appleton, WI. AAA Imaging : New and refurbished digital printing equipment.. Santa Ana, CA. CS Industries: Disposable cameras and various photo related items… West Bend, WI. Ink World: Ink jet refill machines and supplies...Corpus Christie, TX.
• Sold traditional and digital photo services and photo processing equipment to customers throughout the Midwest area.
• Maintained proactive communication flow to customers and management regarding service issues.
• Provided the various manufacturers with new and innovative programs to enhance their business.
• Merchandising both Photo promotions and updates information to retailers.
• Merchandising Digital Equipment services and special offers.
Sundance Photo, Jackson, WI 1982-2004
Midwestern photo processing company and film supplier to pharmacy, grocery and various retail businesses.
Regional sales manager and head of merchandising, Lake Bluff ,IL 1992-2004
Ensure timely turnaround of film to customer accounts while continually searching for increased sales opportunities. Effectively managed a territory of eight sales representatives while maintaining profitability and margins in a hyper competitive market.
• Opened and maintained sales and service administration group for Illinois, Indiana, Western Michigan and Wisconsin.
• Reduced overall lost orders from 10% to 2%
• Worked diligently to control route costs and oversee the company’s route performance.
• Created and implemented operating procedures for sales and customer service administration to cover customer contact, profitability, warranty and quality feedback issues
• Developed efficiency plans for service routes
• Enhanced customer experience with informational tools and product information inserts and signage
• Facilitate and deliver sales presentation ranging from $50,00-$500,000 in photo sales
• Assist major and key accounts with advertising budget and promotional activities.
• Executed the merchandising of 800 stores and 8 representatives every 6 weeks.
Sales, Customer Service, and Special Project Manager, Indianapolis, IN 1991-1992
• Actively recruit, train, coach and measure performance of Sales and Routing Department
• Expand territory and maintain customer relations with new and existing customers.
• Merchandise each customer in the territory every month with promotions and update information.
Sales, Customer Service, and Customer Relationship Management Jackson, WI 1986-1992
• Establish territories to provide for optimum coverage across product lines and customer base.
• Develop and implement sales programs to generate annual revenue growth on key product lines as well as motivate departments.
• Coach inside and outside sales Specialists in presentation skills, sales techniques and time management. Areas included Illinois, Wisconsin, Michigan, Minnesota, Iowa and Kansas.
• Monitor development of Sales specialists
• Maintain the flow of information to keep appropriate parties aware of market trends, lead generation and competitive activity.
• Implement and administer corporate CRM application and associated database management.
• Merchandised over 150 customers monthly with promotions and update information.
Sales and Special Projects Manager Minneapolis, MN 1985-1987
• Solely involved in the complete start-up of the Minnesota territory. Established new customer base, routing of product and the complete management of the new territory. Exceeded company goals and expectations of profitability.
• Merchandised each retail outlet regularly.
Outside Sales Representative Milwaukee, WI 1982-1985
Responsible for generating sales and sales leads form new and existing customers. Successfully grew market share by 30%.
• Daily and in person contact with prospects and existing customers
• Instrumental in developing Inside Customer Service Department
• Communication of market environment to Sales & Marketing personnel
• Quality leads to support Corporate sales plan
• Develop and maintain database of account information
• Initiated price book revisions to reduce errors in order processing and shipment
• Liaison between accounts, sales representatives and the owner of Sundance Photo
• Merchandised retailers with current promotions and updated information.
EDUCATION
University of Wisconsin- Madison, Bachelor of Science
Badger Alumni Association
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