Customer Service Sales

LORI A. KRAMER

*** *. ******* ******

Church Hill, TN 37642

Home: 423-***-****

Cell: 423-***-****

************@*****.***

Objective: Seeking a full-time Medical Records/Receptionist position where I can contribute my skills in the areas of customer service, administrative tasks, and management skills in order to maintain an organized and functional work environment.

Education: High School Diploma, 1978

Oconomowoc High School; Oconomowoc, WI

Medical Records Technician-Career Studies Certificate,

December 2011

Mountain Empire Community College; Big Stone Gap, VA

GPA: 4.0

Professional Summary

• 30 years proven track record in customer service

• Experience in various clerical duties

• Special talent in coordinating all aspects of daily operations

• Ability to effectively work and communicate with co-workers

• Achieved several awards for outstanding performance

Relevant Experience

Warehouse Specialist 2008-Present

Northern Safety Inc., Church Hill, TN

• Accurately filled orders: prepared, wrapped, weighed and loaded items for shipping according to packing slips

• Used computerized system to verify and pull inventory

• Responsible for the careful handling of equipment/tools properly to increase productivity, efficiency and safety

• Shipped high volume of orders daily; followed all procedures and kept accurate records

• Discussed shipping and packing issues with co-workers and management to develop improved practices

• Certified forklift driver and stand-up picker

Office/Billing Secretary October-December 2007

Hobart Sales & Service, Bristol, TN

• Communicated with customers, employees, and other individuals to answer questions, explain information, and address complaints

• Answered telephones, directed calls and took messages

• Maintained and updated filing, billing of warranties, inventory, and mailing either manually or by computer

• Operated office machines such as photocopiers, scanners, facsimile machines, voice mail systems and personal computers

• Use of Microsoft Word, Microsoft Excel

• Able to type 55 WPM

Hostess 2006-2007

Indian Path Medical Center, Kingsport, TN

• Assisted in meal service including: assembly for patient trays, delivery of trays to patient care units, passing trays to patients, retrieval of trays and dishes, and collecting diet sheets

• Collected money from guests for meal trays

• Stocked meal necessities to proper areas

• Maintained kitchen sanitation and safety standards

Logistics Team Member-Flow October 2006-December 2006

Target, Johnson City, TN

• Replenished displays and shelf inventory according to plan-o-gram

• Unloaded, scanned and sorted freight

• Maintained general cleanliness of store

• Provided excellent customer service

Merchandise Stocker 2002-2006

Menards Inc., Johnson Creek, WI

• Set up and organized store displays of merchandise by following plan-o-grams sent from headquarters

• Put away and organized daily freight to sales floor to create a safe shopping environment

• Maintained general cleanliness of store

• Provided excellent customer service

Dishwasher, Hostess, Bartender, & Supervisor 2000-2003

Spinnaker's Restaurant and Bar, Oconomowoc, WI

• Delegated responsibilities to others when owners were not present

• Managed nightly operations such as: counting money, reporting credit card sales, and locking up establishment

• Regularly greeted customers, took reservations, served food and beverages, and maintained the reservation book if necessary

• Assisted kitchen staff with a variety of duties such as: food preparation, dishes, serving, and bussing tables

• Maintained safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures

References available upon request

Contact this candidate