Human Resources Manager

Elizabeth (Betsy) Burtis

************************

** ***** ****

Derry, NH 03038

H: 603-***-****

C: 603-***-****

***********@*******.***

EXPERIENCED HUMAN RESOURCES MANAGER

Committed to quality improvement, effective change management, employee and leadership development, and reduction of health care disparities

COMPETITIVE ADVANTAGES

Outstanding professional with extensive experience improving organizational performance through dynamic program and project management, leadership development, and continuing education programs. Consultant to leaders across the organization on strategic goal alignment, work flow redesign, customer loyalty, leadership effectiveness, communication, and generational differences.

AREAS OF EXCELLENCE

=> Project Management

=> Budget Administration

=> Program Design

=> Process Improvement

=> Change Management

=> Training and Development

=> Strategic Goal Aligment

PROFESSIONAL EXPERIENCE

SOUTHERN NEW HAMPSHIRE HEALTH SYSTEM, Nashua, NH – 2000 to 2009

Manager, Training and Development, 2001 to 2009

Designed and delivered comprehensive training and development programs across a 2000+ employee health system. Served as consultant, coach, and facilitator to senior leadership, departments, teams, and committees on leadership impact, conflict resolution, alignment with strategic organizational goals, effective communication, and process improvement. Maximized employee performance by using innovative, interactive learning tools. Guided the Cultural Competency, Domestic Violence, and Service Recovery Teams.

Results:

* Increased employee participation at in-house training programs by 30% annually.

* Improved training results and participant accountability by implementing post-training action plan and follow-up process.

* Established employee orientation participant evaluation process and maintained results at 4.7 out of 5.

* Designed and implemented six-month medical interpretation pilot program to explore financial viability and improved quality of face-to-face, blocked scheduled telephonic, or contracted interpretation services.

* Implemented and managed annual safety education program, resulting in 100% employee participation and exceeding the Joint Commission's requirements for compliance.

* Created annual Quality Fair to celebrate and inspire broader interest in process improvement. Entries were required to show results impacting organizational core values. Received approximately 20 entries and 400 visitors each year.

* Developed and delivered Process Improvement Studio Course, a hands-on series in which employees applied tools and techniques such as flow charting, data collection and analysis, lean processes, and root cause analyses to processes in their own departments.

Associate Director, Foundation Medical Partners, 2000 to 2001

Managed four family practice sites, analyzed and supervised operations of Institute for Health and Wellness (an integrated holistic health center), developed leadership development programs, recruited physicians, and served as project manager for electronic medical record selection process.

Practice Manager, Foundation Medical Partners, 2000

Managed operations of three behavioral health practices. Selected, hired, and led 25 clinical and administrative staff. Developed and administered budgets. Planned and executed merger of two practices, which reduced overhead expenses and allowed the operation to provide a wider range of clinical services.

CENTER FOR LIFE MANAGEMENT, Derry, NH – 1993 to 2000

Director, Adult Outpatient Program, 1997 to 2000

Promoted to this position to oversee operations for community behavioral health center serving adults and children. Selected, hired, and led a team of 15 clinical and administrative staff in three sites.

Site Administrator, 1995 to 1997, & Office Manager, 1994 to 1995

Directed administrative functions and managed facilities for two outpatient clinics; managed seven administrative staff. Enhanced patient co-pay collections; initiated patient intake and insurance verification process.

EDUCATION

LINKAGE INCORPORATED, DEPAUL UNIVERSITY

Certificate in Organizational Development

THE UNIVERSITY OF VERMONT

Master of Education, Higher Education Administration

BOSTON UNIVERSITY

Bachelor of Arts, History

PROFESSIONAL ASSOCIATIONS

New Hampshire Medical Interpretation Advisory Board: Chair-Elect, Steering Committee Member, Workforce Sub-committee Chair * Stay’NHealthy: Steering Committee Member * New Hampshire Humanities Council: Literature & Medicine Program Steering Committee Member, Civic Reflections Steering Committee Member * New Hampshire Cultural Awareness in Health Care Work Group: Member * Greater Nashua Healthy Community Collaborative, Access Sub-committee Member

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