DAVID A. WEBSTER

*** **** ****** ♦ North Andover, MA 01845

Residence: 978-***-**** ♦ Cell: 978-***-**** ♦ Email: sqm2an@r.postjobfree.com

DATA CENTER MANAGER

With 20 years of IT Experience and Track Record of Success Delivering Profit-Driven Data Center Operations

CAREER PROFILE

Results-driven executive with expertise leading the operations and management of multiple Data Centers globally. Extensive hands on experience in large scale IT consolidation programs and major IT infrastructure projects. Extensive experience in overall program management in charge of design, plan, build and migration of large data centers for Fortune 500 organizations. Technically sophisticated professional with program management experience for large IT programs coupled with functional management in a large enterprise applying a combination of internal resources and external vendors. Business savvy executive with a hands on entrepreneurial career reflecting strong leadership, customer facing qualifications with a focus on achieving bottom-line results while formulating and implementing advanced IT Services Management (ITSM) and ITIL technology and business solutions. Valued member of senior executive teams, contributing a seasoned, broad-based perspective to create practical IT and Information Systems strategies, customer solutions and implementation plans designed for maximum return at the lowest possible costs.

Core Technical Areas of Expertise:

Support Enterprise Resource Planning & IT Solutions

Capacity planning & Performance Modeling

IT Change & Risk Management

Corporate Advisory & Infrastructure Services

Vendor/Client Negotiations & Pricing

Evaluate & Deploy Emerging Technologies

ISO Regulations

Automated Operations & Virtualization IT Project & Team Management

Energy Efficiency & Storage Flexibility

Database and Data Warehousing

Web Hosting Deployment & Validation Tools

Selected Value-Offered Highlights:

* REALIZE MAXIMUM VALUE AND RETURN ON IT INVESTMENTS; drove immediate $16 million sales gain through implementation of IBM Bladecenters and VMWare OS software, $9 million increased profits through systems implementation, $90 million sales growth with ROD system implementation, and $45 million to earnings with new operating model.

* CHAMPION OF WORLD-CLASS CUSTOMER SERVICE DELIVERY AT MINIMUM COSTS; introduced advanced automated technologies that increased reliability while decreasing support costs $5 million annually.

* DRIVING FORCE FOR ENHANCEMENTS TO IT SERVICES, PROCESSES, AND ORGANIZATION EFFECTIVENESS; apply deep insight and best practices gleaned from multi-billion dollar, industry-leading corporations providing some of the world’s largest financial institutions with international and domestic wholesale payments and financial message processing solutions in the industry.

CAREER HISTORY

MASSACHUSETTS EYE & EAR INFIRMARY, Boston, MA 2010 – present

Chief Technology Officer / Chief Security Officer

Scope: Responsible for the design and operation of the corporate IT / Data Center infrastructure. Assist senior management with technology planning in determining the strategic vision for all technology based initiatives within the Infirmary. Work in partnership with all IS business partners, especially Applications Development, Service Center, Global Infrastructure, Messaging, Network Operations Center (NOC), Storage, Networks and Unix, Linux, Windows Platform Engineering. Responsible for the safeguarding of Infirmary data services, enterprise equipment and technology based processes utilizing industry standard methodologies. Manage the regulatory requirements, security standards, control frameworks and compliance issues (ISO 17799, ISO 27001, ISO 27002, ITIL, CobiT, Sarbanes-Oxley). Lead the corporate IT infrastructure change management process. Conduct network vulnerability assessments using manual processes and software tools to identify system vulnerabilities and develop remediation plans. Continually develop and maintain the corporate information security policies.

COMMONWEALTH OF MASSACHUSETTS, Boston, MA 2009 – 2010

Director Infrastructure Services – Information Technology Division (ITD)

Scope: Determined the overall direction and strategy for IT managing a $589 million IT budget for the Commonwealth. Developed and managed the implementation of the IT consolidation plan to maximize efficiencies and improve service levels. Determined the most effective and efficient delivery model for: Desktop and LAN services, Helpdesk services, Website information architecture, Telecommunications and Application services. Developed service delivery objectives and agreements. Appointed Executive Designee for the ITD Division for the State 911 Commission and the Statewide Emergency Telecommunications Board (SETB). Frequently and effectively communicated the IT vision and plans throughout the Commonwealth.

Key Results:

* Set technology priorities to align with the Commonwealth’s values and strategy and reduced total cost of ownership by 20% of all systems by factoring ongoing flexibility and low-cost maintainability into designs and approaches.

* Identified and communicated key competencies and design tools with a 60% expansion of data center buldings to complement the Commonwealth’s technology needs.

* Documented a detailed implementation and succession plan to increase profitability by 25%. Using methods to create a profitable, balanced and detailed succession technology plan.

ACI WORLDWIDE, Newton, MA 2007 - 2009

Director, Systems & Network Administration

Scope: Directed systems and operations teams critical to achieving corporate goals for a world-class organization supporting more than 800 customers in 88 countries. Oversaw the installation, repair, and monitoring of computer data networks that use ACI software to process nearly 75 billion consumer payment transactions and manage an estimated $5 trillion in wholesale payments every day. They included many of the world's largest and most progressive financial institutions and retailers, managing mission-critical payment systems without fail. Client facing experience in both pre- and post-sales situations.

Key Results:

* Improved distribution efficiency 10% (equivalent to $10 million annually) through creation and implementation of $20 million LAN/WAN infrastructure. Utilized state-of-the-art technologies to provide network connectivity to our data centers worldwide.

* Increased production rates by 15% by automating customer support services with product knowledge, and immediate on-site assistance to bring project under budget and within timeframe.

* Delivered $2 million in cost savings through aggressive negotiation of customer, vendor contracts and pricing on a budgeted 50 million for hardware/software purchases and consulting services.

* Saved more than $500K in technical consulting fees by negotiating complimentary network design services from vendors for pre and post sales opportunities.

* Rebuilt IT consulting and technical services group from 35 to 120 technically skilled staff members delivering $45 million in annual revenue.

* Cut production costs annually while increasing reliability by redesigning networks and software applications to leverage advantages of new and emerging technologies.

COMPUTER NET WORKS, INC. North Andover, MA 2000 - 2007

Chief Technology Officer and Founder

Scope: Established a start-up Internet and professional services organization for U.S. and Canadian business customer operations. Directed a team of over 70 management and occupational associates across North America and integrity assured an annual purchasing budget of $4 million. Served as senior strategist for all support initiatives. Provided pre-and post sales initiatives, product roll-out and customer satisfaction.

Key Results:

* Deployed data center server farm for thousands of users using SUN and CISCO equipment as a solution. Built a complex clustered infrastructure to support a national dial-up, broadband, DSL and frame relay networks supporting sales of $1 million.

* Developed and deployed systems for technical support ticket tracking and online billing that managed the customers’ individual accounts with online automatic subscription resulting in a cost savings of $50K.

* Built from startup professional services to Sun Microsystems, Lockheed Martin, Ergonomics Group, NASA, and DOE Los Alamos generating $1 million annually. Sustained average of 60% repeat business year-over-year.

* Implemented WIFI Internet Services for multiple office complexes supporting high speed Internet service to office park tenants. Increased annual sales by $250K.

VANSTAR/INACOM, Alpharetta, GA 1998 - 2000

Enterprise Engineer, Professional Services

Scope: Managed, planned, designed and deployed enterprise management solutions that addressed the relationships between technology, people, and processes, recommending the optimum combination of technologies for business objectives generating over $70 million annually.

Key Results:

* Directed project management for national enterprise accounts using over 400 engineers to facilitate technology plans to drive efficiency and profit gains up to $10 million.

* Negotiated $30 million Internet and collaborative technologies for integrated enterprise-wide systems.

POLAROID CORPORATION, Burlington, MA 1994 - 1998

Advanced Engineer/CSS Division - "Outstanding Service Award"

Scope: Managed the advanced support of state and government agency projects overseeing more than 300 people in the electronic ID and badging systems, the ID3000 and ID4000 products with annual sales of over $700 million.

Key Results:

* Captured $5 million in annual savings by automating solutions for product integration to existing legacy electronic ID infrastructures.

* Reduced support costs for the electronic ID and badging systems by over $15 million by engineering a standardized solution for the electronic ID product.

* Turned around stagnant IT group of 50 staff and annual revenues of $4 million into regionally recognized technical services and solutions group of 450 with annual revenues in excess of $75 million.

FIDELITY INVESTMENTS, Boston, MA 1989 - 1994

Computer Systems Engineer

Scope: Managed strategic IT planning, systems development, maintenance, and support for new $450 million division created by Fidelity Investment funds. Tasked with maximizing technology plans to drive efficiency and profit gains.

Key Results:

* Preserved $2 million annually by consolidating applications from 3 mainframes to single platforms.

* Built and managed 22 Fidelity sites with services that included desktop, server, mainframe and network connectivity to the New York Stock Exchange and NASDAQ.

EDUCATION

Electromechanical Engineering, Undergraduate

Wentworth Institute of Technology

* Studied both electrical and mechanical engineering.

* Expertise in the interface between mechanical equipment and electronic controls.

* Focused on new product development, applied research and entrepreneurial efforts.

References available upon request.

TECHNICAL EXPERTISE

Hardware

BLADE CENTERS*MACINTOSH*IBMPC/PS2*IBMAS400*SUN*PENTIUM*INCRIPTORS *MUTIPLEXERS*RAID*RAD*AUTOLOADERS*SCANNERS/ARRAYS*EMC* HP*CISCO

Software

VMWARE*ACTIVE DIRECTORY*WINDOWS VISTA*HP*UNIX*LINUX*ORACLE*

SYBASE* VISUALBASIC*SQL*DBASE*PERL*LOTUS NOTES*INFORMIX* WINDOWS XP*WINDOWS NT*WINDOWS*2000*PROFESSIONAL*RMON*JAVA*HTML*SAMBA

*PC-DOS* UNIX* WINDOWS*SOLARIS*MAC OSX*REDHAT*OPENWINDOW

*OS/2WARP*CONNECT*DB2*C++*SENDMAIL*POSTFIX*APACHE*E-COMMERCE *DB2*C++*SENDMAIL*POSTFIX*XWINDOWS*PEOPLESOFT*ULTIPRO*KRONOS*

VMWARE*WEB SERVER*IIS*PSi*EBS*SAP*CITRIX*ALTERIS*SOLARWINDS*AP MANAGER*TIVOLI*WIN BATCH*PHP*AJAX*CSS*HTML*J2EE*RUBY ON RAILS

Microsoft Technologies

EXCHANGE *WINDOWS NT*WINDOWS 2000*INTERNET INFORMATION SERVER* SQL SERVER / MySQL*MICROSOFT COMMERCIAL INTERNET SYSTEM*

SHAREPOINT PORTAL SERVER*WINDOWS MEDIA SERVICES

Networks

ETHERNET*ATM*OC3*T1*RS-232*NOVELL*DHCP* DNS*SENDMAIL* SYSLOG* SNMP*SYNC/BISYNC*NDIS *NFS*SNA*TCP/IP*3270*CISCO*GATEWAY* CABLETRON*PCNFS*SDLC*FDDI*FDDN*SLIP*PPP*ISDN*FIREWALLS*MPLS*

APPC*ADSL*SDSL*SSL*DELL CISCO SWITCHES/FIREWALL* LOAD BALANCERS*MPLS*QOS*ENCYRPTION*DATA SECURITY*RSA*SMS*SNMP*SNORT

*WIRESHARK

Storage Product Expertise

NAS / SAN (EMC, IBM AND HITACHI DATA SYSTEMS*DEDUPLICATION*NETAPP*

EMC CLARIION (CX700)* EMC CLARIION (CX500)*EMC CLARIION (CX400)* EMX DMX STORAGE ARRAYS*ENCYRPTION*STORAGETEK*SUN (3510)*VTL * SYMANTEC * HDS * NETWORK APPLICANCE

Remote Access

DCAF*EDM*SYSTEMVIEW*KOPYKAT*DIALS*REMOTE DESKTOP SHARING*

FTP*NFS*RAS*REMOTE DESKTOP*X-TERMINAL*RDTP

Telecommunications

SIP*H.323* SCCP*AUDICODECS* VOIP AND IP TELEPHONY DEVICES & STANDARDS *QOS*AVAYA*ASTERISK AND CISCO CALLMANAGER SOFTPBX SYSTEMS*CISCO SOYO, AND GRANDSTREAM IP PHONES*CONFERENCE SYSTEMS (MULTICAST AND UNICAST)*WORKING UNDERSTANDING OF SS7

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