Sales Customer Service

Robin Dronberger

*****.**********@*****.*** – 916-***-**** – 2240 Pacific Ave – San Francisco, CA

ACCOUNT EXECUTIVE

Sales Leader with years of increasingly responsible experience delivering profitable revenue growth and top-flight sales performance. Leverage front-line selling abilities, relationship management expertise and consultative approach to meet each client’s needs and drive mutual visibility and success in ultra-competitive marketplaces. Consistently rises to the top in competitive sales areas, quickly learning new products and industries, and building new customer relationships and markets to deliver rapid results. Key areas of expertise include:

Sales Professional Excellent Customer Service Detailed Oriented Effective Communication Skills

Team Leadership Skills Negotiating Skills Account Development Prospect Closer

Focused Driven Sales – Action Oriented Polished/Professional

PROFESSIONAL EXPERIENCE

BATESVILLE – Sacramento, CA 1996 to 2012

#1 Global manufacturer of caskets and Subsidiary of Hillenbrand, Inc.

Public Company – Annual Sales $650M

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ACCOUNT EXECUTIVE

Penetrated and grew base of accounts throughout a $5.1M territory. Managed client relationships through a solutions-driven approach and maximized account penetration by communicating ROI and value proposition of products. Achieved remarkable results by tenaciously closing new business and upselling additional services to existing accounts. Commanded full scope of sales cycle, including market research, prospecting, qualifying, needs assessment, pricing, negotiations and product training. Mentored and developed raw sales support recruits into a strong team.

Ranked as #1 Sales Representative in North America, selling $794K in products.

Personally closed 5-year agreement after aggressively pursuing key account for 7 years; increased revenue of $2.5M+.

Sold $400K innovative showrooms across assigned territory; increased incremental sell by 30%

Generated $275K in new market share, garnering rank within the Top 15% of new product sales annually.

Penetrated untapped ethnic markets in the Bay Area; previously unattainable by Representatives.

CAL ART ARCHITECTURAL SIGNAGE CO. – Sacramento, CA 1991 to 1996

Full-service architectural sign company.

ACCOUNT EXECUTIVE

Built comprehensive architectural signage company sales and created utmost professional image. Managed strategic direction of all facets of sales, marketing, business development and public relations. Accomplished aggressive sales goals and formulated plans to capture business opportunities. Identified, secured and implemented key alliances and partnerships.

EDUCATION

BA Communications – California State University, Sacramento

AWARDS & RECOGNITION

Presidents Circle Award – Top 10% of international Representatives (1997, 2002, 2007, 2010)

Top 10% Representatives in Campaign Promotions (2011)

Top 10% of international Representatives (2008, 2010)

Top 5% Product Growth Leader (2004) (2006) (2005)

Platinum Award Achiever (2003)

West Region Representative of the Year (1999)

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