Manager Supply Chain

Herman L. Frazier, Jr.

**** ******** *****, ************, ** 27284

Residence: 336-***-****  Cell: 678-***-****  Email: sqi6fj@r.postjobfree.com

Profile: DIRECTOR, SUPPLY CHAIN OPERATIONS

Logistics  Operations  Infrastructure Development  Execution  Leadership Development

Dynamic leader with successful record in devising supply chain strategies and directing tactical execution of field operations at regional, national, and international levels. Accomplished in attaining and surpassing objectives for major initiatives and ongoing operations in time-sensitive, critical environments.

Selected Highlights

• Elevated customer satisfaction 33% for healthcare organization by speeding up response times and coaching direct reports on improvement opportunities through monthly feedback sessions.

• Delivered rapid response for disaster recovery to 6 home improvement stores, providing critical supplies to residents of Louisiana and Texas following Hurricanes Katrina and Rita.

• Increased sales/profits 15% by adding SKUs of Canadian-made items for company with market presence in Canada.

• Chaired board of 12 subject matter experts that awarded a 9-year, $750M contract for life support in Kuwait; presented results and vendor evaluation methodology to a Three-Star General.

• Created supply chain to support 30,000+ people for multi-nation, US-led exercise in Egypt.

Areas of Expertise

▪ Strategic Planning ▪ Budgeting-Fiscal Accountability ▪ Materials Management

▪ Process Improvement ▪ Program Design & Management ▪ Transportation

▪ Relationship Management ▪ Organizational Development ▪ Distribution

Professional Experience

NOVANT HEALTH Winston-Salem, NC, Jan 2008-Mar 2010

Non-profit integrated healthcare system serving people in NC, SC, VA with net assets of over $3.5B.

Director, Supply Chain Operations (Greater W-S/Triad Market)

• Directed supply chain operations consisting of materials management, central processing of durable medical equipment, and linens for a tier-1 hospital (961 beds), tier-2 hospital (100 beds) and three outpatient surgical centers, 24/365. Managed training, development, mentoring, and performance of 5 managers and 65 hourly employees. Controlled annual budget of over $3.4M.

• Developed, revised, updated, and led implementation of processes, policies, and procedures.

• Cultivated relationships with hospital executives, medical staff leaders, department managers, and staff members. Identified concerns through focus groups, surveys, and town-hall meetings.

Accomplishments:

• Drove cost-saving initiatives by providing procurement teams with information needed to negotiate volume-based discounts, generating $60M in cost savings over 2 years.

• Established accountability measures by requiring staff members to communicate on pending items that overlap shifts, improving teamwork and quality performance.

• Instituted leadership development/mentoring program with skill-level training.

• Orchestrated market-wide linen rollout totaling $2.3M, replacing rental service with purchase and laundry program that includes recycling of serviceable product to third-party vendor.

• Developed disposition plans to sell or donate unneeded equipment.

• Created crisis response action plan to provide logistical support of corporate and hospital operations.

KINETIC CONCEPTS, INC. Norcross, GA, Oct 2006-Nov 2007

Provider of proprietary products that improve clinical outcomes; annual revenue of over $1.3B.

Service Operations Manager

Directed service operations to support medical sales at 15 major hospitals and 30 off-site clinical facilities in Metro Atlanta (75-mile service area). Managed team of 14 FTEs providing 24/7 service. Ensured compliance with FDA regulations, hospital protocols, and internal policies.

• Boosted productivity 28-32% and reduced overtime 18-20%.

• Elevated staff professionalism, morale, and performance by instituting a dress code, devising facility-specific protocols, and launching weekly meetings to disseminate information and discuss concerns.

• Reduced the number of service calls by improving product quality checks.

THE HOME DEPOT Atlanta, GA, May 2004-Oct 2006

Leading home improvement retailer; annual revenue of over $90B.

Information Technology Support Warehouse Manager

Managed the Technology Deployment Center that serviced 1,990+ stores in North America for ongoing store needs, major initiatives, new store openings (170+ per year), and contingencies. Contributed to annual budgeting, expense management, and control of inventory valued at approximately $18M.

• Moved transportation of new store opening shipments from a non-core carrier to a core carrier, saving 35% while improving service quality.

• Instituted procedures for the distribution of hardware for new stores, rewriting vendor requirements, and implementing lock-and-key procedures, dramatically improving security.

• Negotiated rates with DHL and UPS, saving up to $100,000 per year in small package shipping costs.

• Maintained high levels of inventory accuracy with less than 1% shrinkage.

• Supported major initiatives such as SOSI (Special Order Services Initiative) and PC Refresh.

• Managed the re-deployment and disposition of IT hardware following the closing of 19 Expo stores.

• Established a safety training program for distribution associates, resulting in no lost time accidents.

GEORGIA-PACIFIC Atlanta, GA, Jan 2003-Oct 2003

Global marketer and manufacturer of paper, building, and chemical products; annual revenue of $27B.

Category Management Specialist-Dixie Foodservice

Managed marketing and distribution for specialty product categories that serviced foodservice companies.

• Led team that reformulated a company product to meet functional requirements while eliminating characteristics associated with non-differentiating costs, achieving annualized savings of $536,000.

UNITED STATES ARMY Jan 1983-Jan 2003

Global Logistics Operations and Plans Officer (Third US Army G4) , Ft McPherson, GA, Aug 1999-Jan 2003

Managed planning and deployment of infrastructure (life and logistical support such as food, water, billeting, transportation networks, security, medical) in Southwest Asia and Africa. Supervised 12-15 direct reports and collaborated with colleagues in other service branches.

• Devised and implemented logistical plan for life support services that saved over $5.7M.

• Prioritized logistics requisitions made by field organizations supporting 25,000 people in Afghanistan for Operation Enduring Freedom. Assessed logistical infrastructure in four African countries through visits and liaison with embassies to support potential deployment for the War on Terrorism.

Prior

• Division Equipment Manager, (Eighth US Army G4), Seoul, Korea, 1998-1999: Ensured readiness of mission-critical equipment/supplies valued at $500M. Redeployed excess equipment worldwide, saving $25M.

• Chief Logistics Officer, (4th Psyh Ops Gp S4), (Special Forces G4), (Ops OIC 528th Spec Ops Spt Bn) Ft. Bragg, NC, 1994-1998: Created a staffing plan for a 375-person organization that improved performance by 40%.

• Parts and Supply Manager, (160th Special Ops Aviation Regiment-Assistant S4), Ft Campbell, KY, 1991-1994: Managed aviation parts and supply center that supported maintenance of $650M aircraft fleet. Led construction of 100,000 sq. ft. facility, development of locator system, and setting of stock levels for high demand and critical items. Achieved operational readiness rate of 95%, above 88% corporate standard.

• Logistics Manager, (197th Ord Bn (Spec Wpns S4), (Cdr. 56th Repair Parts Supply Company), (Aide-de-Camp-Deputy Commanding General V-Corps), Pirmasens / Hanau / Frankfurt, Germany, 1986-1991: Directed 185 employees in operating repair parts redistribution center, servicing units worldwide. Established systems that provided inventory visibility and matched parts with unit requisitions.

• Manager/Supervisor-Training, (1st Infantry Division-Platoon Leader, Mortal Platoon Leader, Infantry Company Executive Officer), Ft. Riley, KS, 1983-1986: Designed and delivered training to 3,000+ students; wrote training manual, adopted companywide.

Education

• Pursuing MBA (Management), STRAYER UNIVERSITY, 2010-Present

• Bachelor of Science-Physical Education, MORGAN STATE UNIVERSITY

• Executive Level Staff and Management College; Combined Arms Services Staff Course.

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