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Customer Service Quality Assurance

Location:
Plymouth, MI, 48170
Posted:
July 12, 2011

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Resume:

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MATTHEW YOUNG

*** *. ********* = Plymouth, Michigan = 48170 = 313-***-**** = sqc6by@r.postjobfree.com

CAREER GOAL Own and opperate a medium-sized production company and event venue

SUMMARY OF QUALIFICATIONS

Well developed organization and leadership skills, fast learner

Has previous experience in multiple trades

Hard worker, and great people skills

Certified apprentice of low-voltage security and fire alarm systems

Skilled in Word, Excell, FrontPage, and PowerPoint

Experienced in developing and implementing a variety of public events

Experienced in HTML web design

EDUCATION

1 Semester, Western Michigan University, Kalamazoo, MI

Earned my diploma from Salem High School, Canton, MI

SKILLS/ABILITIES

= Good work ethic, with plenty of experience in shipping & recieving, metal stamping work, construction, and auto body work.

- Worked at two Krogers grocery stores, doing shipping & recieving of trucks, and stock

- Has worked at two different body shops as a porter and bodyman/painter's assistant

- Recieved my Hi-Lo opperators license thru the state of Michigan

- Gained my apprentice license through the state of Michigan for low-voltage electrician

= Extremely driven with an enterpenuer's spirit. Focused on constantly doing better

- Have had a DBA since 18 years old

- Own, opporate, manage, and promote my own independent record label

- Quick learner and innovative thinker

- Out going, and well-rounded personality

= Public speaking, and customer service. Working various side jobs taught me how to handle any situations that might arise on the worksite

- Previously worked with children, previously worked with phones, and previously worked as a waiter in the restarant business

- Was a Unit Trainer at Arbys, which taught me training/management techniques

= Good with computers and other technical systems. A strong knowledge wit Windows 98, 2000, and XP

- A firm understanding of all major programs, and most major hardware (including printers, fax, CD drives, etc)

- Quality and thorough trouble-shooting

- Fast keystyle and note taker

= Complete/custom HTML from scratch. I can put together an entire website, including graphic design

- Took graphic arts classes at both a high school and collegic level

- Self-taught HTML, Javascript, BBS, and some Flash

- Recently built/maintaining http://www.EY-FELLA.com, which sees 800+ hits a day

- Has contracted out websites in the past

PAST EMPLOYMENT

06/10 - 04/11, Plymouth Brazing.. Plymouth, Michigan. Maintainence. I started by running production lines at Plymouth Brazing. After (quickly) gaining the experience and knowledge of production brazing, I learned hand brazing and began welding. Shortly, a position opened up and I became the full-time maintainance man. This required me to (not only) know how to run/manufacture any part that came out of our factory.. but also know how to inspect/ship the parts; and fix the machinery/furnaces if anything were to happen.

= Hi-Lo driving; Shipping and receiving, backroom logisitics

= Welding, silver & copper brazing

= Metal fabrication, quality assurance

= Plumbing, mechanical repair, electrical repair, package engineering

03/09 - 06/10, Target.. Livonia, Michigan. Backroom Team Leader. I handle all the logistics of the backroom; including: unloading deliveries, and stocking the shelves. It was also my responcibility to print any paperwork/reports for the day/month.. and to manage/motivate my team of 20+ to work hard and have fun

= Shipping and receiving, stockroom organization

= Team management and direction

10/07 - 03/09, Dale Young and Sons collision.. Milford, Michigan. Auto Painter's Assistant. I aid the painter in any tape and/or prep work needed before the car get's painted. After the work is done, I wet sand any dirt in the finish, and rub/polish the entire vehicle. Aside from cleaning up the shop, and helping out where-ever I can.. I also help unload, and organize part deliveries.. and help with light auto body work

= Shipping and receiving, cleaning, sweeping, taking out garbage, detailing cars

= Changing out: fenders, doors, and bumpers on all models and brands of cars and trucks

= Masking, back taping, block sanding

= Wet sanding, electric wheel rubbing and polishing

09/06 - 10/07, Security Consulting Services.. Farmington Hills, Michigan. Apprentice. I did running of the prewire, programming, and installation for the fire systems, security systems, communication networks, and medical systems

= Prewiring for phones, cameras, networks, smoke alarms, horn systems, door systems, vac systems, keypad systems, and medical pulls

= Install and finish work for phones, cameras, networks, smoke alarms, horn systems, door systems, keypad systems, and medical pulls

= Service calls

= Fire tests with community officials

01/06 - 09/06, Kroger.. Plymouth, Michigan. Grocery dpt. Unloading/sorting deliveries, and stocking shelves on their midnight shift

= Shipping and recieving, stock

02/02 - 07/04, Arbys.. Plymouth, Michigan. Front Counter/drive-thru. Taking orders on the register, and dealing with the customers first and foremost. Basic food prep, and general cleaning of the counters, drive thru areas, and lobby.

= Customer service, and handling money drawers



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