Customer Service Project

Pankaj Kumar

E-mail: *******@*****.***

Mobile: +91-973*******

CAREER OBJECTIVE

To contribute to the organizational objective by using and applying Domain/functional knowledge and technical

skills in various project implementations/support by understanding different business processes and adding value

to personal growth simultaneously.

CAREER SYNOPSIS

A Management Graduate (Finance & Banking) having 4.9 year Experience in finance and 2.7 year of Experience in SAP R/3 – FICO module as a SAP FICO Consultant.

In-depth knowledge in configuration, implementation, ASAP methodology, system design and development and gathering user requirements.

Experience in Blueprint, Configuration, Unit, Stress, Volume, Regression, User Acceptance and Integration Testing, Training, Documentation and Production support.

Special emphasis on Data Migration specifications with BDC, Legacy System Migration workbench (LSMW) for data uploads for various SAP Projects

Extensive experience in developing specifications for Interfaces and Custom Reports.

Knowledge in the configuration of the following SAP R/3 – FICO modules General ledger accounting, Account payable, Account receivable, Cash journal, House bank setting, A.P.P, financial statement version setting, Input & output Tax setting, Currency setting, Asset Accounting, Controlling Enterprise Structure, Profit center, cost center, Enterprise structure & Financial Accounting Global Settings.

Integration of FI with MM and SD with Procure to Pay and Order to cash Cycles

Project experience includes support.

Experienced with the ERP Packages: ECC 6.0 & 4.7

TECHNICAL SKILLS

ERP : SAP R/3 (FI/CO) - (4.7 & ECC 6.0).

SAP Applications : FI & CO.

Operating Systems : Windows 95/98/XP/ Vista/7, Server 2000/2003

Data Base : Oracle, MS Access 2000.

Software Language : SQL/PL.

PROFESSIONAL EXPERIENCE

Current Organization : Izon Technosoft

Duration : January ‘10 to July’ 2012

Designation : SAP FICO Consultant

Project Details:

Client : Polygenta Technologies Ltd., Nashik

Software : SAP R/3 Version ECC 6.00

Role : Team Member

Team Size : 8

Type of Project : Support

Duration : May 2011 to July’ 2012

Responsibilities:

Co-ordinating with client for giving acceptable solutions to problems, queries raised by client within predefined stringent time limit and giving solution to users.

Resolving issues On Priority Basis

Providing support to end users

Corrections made in the configuration settings for different company codes as per the client’s requirement

Customizing and configuration of various areas of IMG activities including:

General Ledger master records

Account receivable/ Accounts Payable

Withholding Tax, House Banks, Cash Journals, Tax on Sales & Purchase, Assets Accounting.

Basic setting of Controlling

Cost Center and Profit Center Accounting, internal orders, Profitability Analysis

Integration FI with MM and SD

Involved in Core user & end user training and preparing user manuals

Month end closing activities

GR/IR clearing, Automatic clearing Issues

Issues related Invoice verification (MIRO)

Trained employees at various levels for document entry with concepts like Reverse, hold documents, parking, reference documents, editing and document Entry screen.

Client : Jost’s Engineering Company Ltd, New Delhi

Software : SAP R/3 Version 4.7

Role : Team Member

Team size : 6

Type of Project : Support

Duration : March 2010-April 2011

Responsibilities:

Configured settings for posting period variant, Tolerance Groups, Field Status variant and field status groups by end users on severity basis.

Providing day-to-day operational and process support to users Configured Account groups and retained earning account.

Configured Vendor Groups and Document No. Ranges.

Configured Automatic Payment Program

Configured settings for the House bank.

Configured basic settings in GL Accounting.

Configured basic settings in Account Payable.

Configured basic settings in Account Receivable.

Solving the tickets raised.

PROFESSIONAL BACKGROUND

Company : SBI Life Insurance Co. Ltd.

Location : Dehradun

Period : Aug-2008 to Dec-2009

Designation : Associate

Responsibilities undertaken:

Over all Operations / Administration / Financial Management of the Divisional Office.

Team Management -Handling member team to ensure smooth functioning of operations & Customer service viz. New business operation / Customer service / Distribution Operations /Policy Issuance / Claims Reconciliation of Cash & Cheque &Compilation with various statutory & Procedural requirement & monitoring performance on quality parameters, reporting to Central Ops through various MIS. Also responsible for Branch Audit in process compliances.

Monitoring Underwriting / Issuance activities of the Divisional Office. Training Function – To provide cross function training to team members Provide buddy training to new joiners. To provide training to channel partners. Procedures like form filling, NAAF filling, underwriting and issuance.

HR, Statutory, Regulatory Compliances –Statutory and compliance of the branch to be reviewed Monthly and report if there is any deviation in the branch .Ensure strong implementation of processes and controls in the branch across all functions as per respective function SOP. To ensure that there is NIL deviation in Audit by statutory consultant.

Accountable for controlling the accounting operations of Divisional office. Handling books of Account, Responsible for preparing financial and management reports. Ensured compliances with group accounting policies and financial reporting standards. Prepare preview and final financial statements at Division and periodic reports to the management. Preparing MIS reports of Divisional office, to provide feedback to top management on financial performance, statutory compliances and status of various other critical and control functions of the organization.

Liasoning with all Vendors payments, Bills, Sales team claims and periodically follow up with Accounts Department – Head Office for reimbursements Payments of all bills related to branch,rent, telephone bills, electricity,water bill. Accountable for Grievances and redressal, Labour related issues. Preparation of review meets on monthly basis. Audit related compliances. Maintaining all Audit related registers with weekly follow up and updation. Review on weekly basis with DSM/ASM. Accountable for all type of Divisional & Branch Administration & Statutory requirement.

Company : Krishna Kumar & Associates.

Location : Delhi

Period : March-2005 to July-2008

Designation : Finance Executive

ACHIEVEMENTS

Resubmission Reminder project was appreciated very much by the client in their Company’s Annual Review

Received first Certificate in the team for Best Performance

Successfully Completed TRP Training &Awarded by Honourable Finance Minister Mr P. Chidambaram.

EDUCATIONAL QUALIFICATION

MBA (Finance & Banking) : Vinayaka Mission University, Salem, Tamilnadu.

B. A (Economics- Hons.) : Magadh University, Bodh Gaya

HSC (Science) : BIEC, Patna

SSC : BSEB, Patna

PERSONAL DETAILS

Father’s Name : Dinesh Lal Das

Address : Flat No. – 2,1st Floor, 1st Cross, Laxmi Layout, Arekere MICO

Layout Main Rd, Bannerghatta Rd, Bangalore-560076

Languages : English, Hindi

REFERENCES

Available on Request

Place: Bangalore (Pankaj Kumar)

Contact this candidate