Chronological Resume

PROFILE

Offering ** years of professional, managerial and entrepreneurial expertise acquired in B2B (Business-to-Business) and B2C

(Business-to-Consumer) environments, currently in search of a position which either;

* Leverages the unique advantage of multi-disciplined background, or

* Requires thorough understanding of one or more of the areas

outlined on this résumé

EXPERIENCE

Consultant / Trainer – Operating at any Client Location

2001 - Current

Sole proprietorship to convey skills and expertise to large and medium-sized enterprises

1. Consulting corporate clients

* Served as an executive committee member

* Led financial management & control projects

* Established account management policies

* Led employee performance appraisal and incentive-based payment system projects

2. Training corporate clients

* Custom-designed and delivered seminars for Fortune-500 companies as well as top local enterprises including but not limited to a 2-Year training program for all post-sale support management of one of the leading global automotive companies

Subjects / Areas of expertise:

* Financial Awareness in Operational Management

* Major Account Management

* Marketing & CRM

* Sales Management

Industries Served:

* Automotive & Parts

* Mobile Telecommunications

* Manufacturing

* IT Services

* Transportation Services

* Healthcare & Pharmaceuticals

* Financial Services

* FMCG

Adjunct Instructor, Bogazici University(1) – Based in Istanbul, TR

2003 - Current

Teaching courses of own design based on business know-how and expertise in a formal academic environment

1. Designed and introduced brand-new B.Sc. & B.A. courses using business know-how and expertise. These courses are accredited by the University and included within the curriculum

* "Customer Relationship Management"

* "Financial Awareness in Operational Management"

* Projects (B.Sc. Dissertation) Advised:

i. "Line capacity optimization on single-track, un-signaled railroad sections using GPS and mobile communication"

ii. "Railway Incident Monitoring System"

Sales Manager, IT Services, Siemens Business Services – HQ in Germany / Employed in Istanbul, TR

2000 - 2001

Sales Management position in a multinational managed services company primarily selling Call Centre Outsourcing Services,

Intelligent Workplace Solutions, Operational IT Outsourcing Services and Product Support Services

1. Managed the direct sales force

* Instilled a proactive sales culture in a technical-oriented division by introducing major account management practices

* Introduced financial management skills and "Sales P&L" concept

Head of Marketing and Customer Services, Digital Platform – Based in Istanbul, TR

2000

Senior Executive Management in one of the largest digital satellite broadcast platforms of Europe offering Free TV, Pay

Movies, Educational Channels, PPV Movies and Interactive Applications

1. Directed the following departments;

* Marketing management (Public Relations, Advertising, Pricing, Overseas market penetration)

* Product development & Product management

* Subscriber operations management (Activation, Mailing, Legal issues)

* Customer care management (3rd Level Support Management and Outsourcing Contact Centre Operations)

Account (Sales) Director, Financial Solutions, NCR – Company HQ in Dayton, OH / Employed in Istanbul, TR

1998 - 1999

Top-level account relationship management for clients in financial services industry

1. Over-achieved order, revenue, profitability and special penetration targets by focusing solely on new accounts

Manager, Strategic Communications, NCR – Company HQ in Dayton, OH / Employed in Istanbul, TR

1997

Management of Direct Media Relations, Public Relations, Market Communications and Advertising functions aimed to expose a traditionally direct-sales driven company to public

1. Achieved country press news coverage in top newspapers and TV stations which exceeded the sum of all the other countries in the entire region with over 1,000% increase in country press coverage when compared to previous years

2. Achieved significantly higher visibility in marketing activities like fairs, seminars, trade shows, etc. compared to competitors within one single year by minimal usage of funds with zero budget

Manager, Sales Support & Marketing, NCR – Company HQ in Dayton, OH / Employed in Istanbul, TR

1996

Establishment of a new department responsible for proposal and solution development

1. Over-achieved sales targets from all non industry-specific products (Servers and networking solutions) by developing winning proposals

2. Managed creation and release of Call Centre & CTI solutions taking the advantage of NCR and Avaya cooperation. Demonstrated the very first CTI solution in the entire region. Closed the first sale, which eventually led the country organization to gain around 90% market share and accumulate substantial revenue over the following years

3. Established opportunity qualification and bid management procedures by pursuing corporate policies for the entire organization to focus solely on qualified sales opportunities, which resulted in optimal use of pre-sale resources and expertise

4. Penetrated new industries, new accounts and even traditional competitors by managing Sales, Marketing and Supplier relations for PBX, ACD and CTI solutions

5. Shifted the "Price barrier" paradigm by successfully managing the "Sales P&L" and coming up with lowest-priced proposals, yet maintaining profitability targets in qualified sales opportunities

6. Coordinated cross - BU (Business Unit) activities in large sales proposals

Sales Manager, Financial Solutions, AT&T GIS – Company HQ in Dayton, OH / Employed in Istanbul, TR

1993 - 1995

Management of a cross-functional sales team responsible for executing "Customer-Facing" business for corporate customers,

mainly consisting of financial services industry

1. Managed direct sales force of account managers and product specialists

2. Consistently over-achieved order, revenue and profitability targets (Over $20M quota)

3. Successfully managed transition from hierarchical structure to a team-based organization in line with corporate initiatives

4. Managed the profit center with full profit & loss responsibility in a US-GAAP compliant environment

5. Won profit contribution awards

6. Won "Top 50 team of the World" award

7. Conducted cross-border sales activities in Central Asia

8. Managed liaison with other units including Professional Services, Technical Support and Finance departments

Major Account Manager - Financial Systems, NCR – Company HQ in Dayton, OH / Employed in Istanbul, TR

1991 - 1993

Account relationship management for two large private banks qualified as "Select Major Accounts"

1. Prepared, maintained and executed formal account plans

2. Consistently over-achieved sales quotas by up to 160% (With over USD 5M quota)

3. Achieved new product penetration in existing accounts

4. Managed customer satisfaction and support issues

Systems Engineer - Systems Service, NCR – Company HQ in Dayton, OH / Employed in Istanbul, TR

1988 - 1991

Utilization of technical and interpersonal skills in direct customer service and pre-sale support

1. Provided system, communications and networking software support for external customers

2. Delivered technical training for external customers

3. Supported sales force by conducting customer presentations and demonstrations on technical solutions

Analyst / Programmer - Information Systems, NCR – Company HQ in Dayton, OH / Employed in Istanbul, TR

1984 - 1988

An entry-level position that has later evolved into a senior status, enabling acquisition of expertise on almost all business processes in the company including Accounting, Accounts Receivable, Financial Planning, Order Processing, Sales Management and Inventory Control

1. Developed and customized application programs using proprietary and industry-standard software

2. Supported end-users

3. Performed data center operations

4. Managed software development projects

FORMAL EDUCATION

M.A. Courses completed in Economics : Istanbul University - Istanbul / Turkey, 1987

B.Sc. Degree in Mechanical Engineering: Bogazici University(1) - Istanbul / Turkey, 1985

High School Degree in Natural Sciences: Izmir Bornova Anadolu Lisesi(2) - Izmir / Turkey, 1980

PROFESSIONAL TRAINING

Received around 350 days of formal training on Management, Sales, Marketing and Technical topics. Detailed list is available

LANGUAGES

* Turkish : Native

* English : Fluent

PUBLISHED ARTICLES, BOOKS & INTERVIEWS

Articles:

Over 100 items, majority of which on ComputerWorld, InformationWeek and local business magazines

Books:

1. CRM Journey "CRM Yolculugu": June 2002, 3 reprints (ISBN 975-322-246-7)

2. Financial Awareness in Operational Management "Finansal Farkindalik": February 2003, 1 reprint (ISBN 975-322-276-9)

3. Major Account Management "Buyuk Musterilerin Yonetimi": September 2004 (ISBN 975-322-342-0)

4. Competitive Selling Strategies "Rekabetci Satis Stratejileri": July 2007 (ISBN 975-322-468-0)

Interviews:

Around 50 interviews appeared on top-selling newspapers, business magazines and business TV channels

PUBLIC SPEECHES & CONFERENCES

Over 40 on various business topics, excluding seminars, training programs and those performed on behalf of companies worked for. Detailed list is available

PERSONAL INTERESTS

* Rail Transportation

* Civil Aviation

* Photography

* Rock, Blues and Progressive Music

* Radio Broadcasting

WORK AUTHORIZATION

Lawful permanent resident authorized to work for any employer in the United States without sponsorship, visa or any other formalities

NOTES

(1)Bogazici University was founded in 1863 as "Robert College", the first American College outside the United States. Consisting of 4 faculties and 2 vocational schools offering over 60 graduate and undergraduate curricula in English Language, Bogazici University is by far one of the most prestigious educational institutions in Eastern Europe. This state-owned university traditionally accepts the Top 0.1% of all the students in the entire country. Mechanical Engineering department traditionally accepts Top 0.01%. Please visit http://www.boun.edu.tr for details

(2)Bornova Anadolu Lisesi is a state-owned 7-year Jr. and Sr. High School with a specially-developed curriculum in English, accepting the Top 0.1% students after a two-stage test

Contact this candidate