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Manager Customer Service

Location:
Chandigarh, CH, 160022, India
Salary:
21000/- higher
Posted:
October 13, 2012

Contact this candidate

Resume:

Gurpreet Rohela House #** Near Goodrej Godown

Raipur Khurd Chandigarh

Cell: 998-***-****

Email:sptqqx@r.postjobfree.com

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I am currently working as Immigration / Case Filling manager .I have 6

years of Professional experience in Visa Filling and Immigration Management

activities of an organization.

>Objective:

As an Immigration Manager I know, how to coordinate and control all

activities in an Office effectively and efficiently which would help the

organization to achieve its objectives and goals with satisfied customer.

>Qualification:

| |

|Professional:- |

|Exam Passed |Passing Year |University |

|B. Tech Food Science and | |Guru Nanak Dev University Amritsar |

|Technology |1999-2003 | |

|Educational:- |

|Exam passed |Passing Year |Board |

|10th |1996-1997 |P.S.E.B Mohali |

|10+2 |1998-1999 |P.S.E.B Mohali |

>Skills:

. Have good English-language skills both verbal and written

. Expertise in Using Microsoft Tools namely Word, Excel, PowerPoint,

Outlook, Access, WordPerfect

. Capable of working under pressure and meet deadlines as scheduled with

quality in work

. Appointment Setting

. Capable of taking care of customer service activities and also front

office management

. Enthusiasm and ability to learn new Concepts, positive attitude, strong

will power, honest, sincere & hard working. Good grasping power.

.Ready to accept challenges and dead lines

.Positive approach/ Leadership Qualities

Computer Skills:

Microsoft Office tools namely Microsoft Word, Outlook, Excel, Access,

PowerPoint and usage of Internet Explorer, Photoshop.

>Key Strengths:

. Communication Skill:

I have excellent oral and written English-language skill. I am also

familiar with speaking other languages namely Punjabi And Hindi.

. Organized:

I am very organized in my task and responsibilities assigned to me. This

helps me to do my work effectively and efficiently. I have been appreciated

and given letters from my senior managers for my organized efficient work.

>Work History:

KingsWay Immigration and Overseas education Pvt Ltd. - Visa filling

officer

Duration:June,2012 - Till date

Responsibilities:

As an d visa fillingofficer I take up the coordination tasks like

coordinating meetings of Client, foreign college representatives and

staffs. Due to my previous experience in visa counseling, I also take part

in file preparation and counseling students. I manage to make direct tie

ups with colleges of different countries . I manage all types of

communication with these colleges. I also prepare files for Petition cases

of Marriage, student Dependent of Australia, Canada, UK, and Newzealand.

I also do visitor visa files for different countries.

Here I am Mainly responsible for student visa of new Zealand, Australia

and UK.

And permanent Immigration in

>Canada under PNP programmes and Skilled Federal Worker .

>Australia under Skill select Subclass 189, 190, 489

>New Zealand Silver Fern Visa and Point based System

And also for searching new option s for immigration and student visa

Ever green Travels - Immigration/ Visa filling Manager (5 Years)

Duration:Feb,2007 - June, 2012

Responsibilities:

As an immigration and visa filling manager I take up the coordination tasks

like coordinating meetings of Client, foreign college representatives and

staffs. I am also responsible for maintenance of daily office operations

and maintenance of calendar. Due to my previous experience in visa

counseling, I also take part in file preparation and counseling students. I

manage to make direct tie ups with colleges of different countries

following responsible for making admission of students in these. I manage

all types of communication with these colleges. I also prepare files for

Petition cases of Marriage, student Dependent of Australia, Canada, UK,

and Newzealand. I also assist Consular for making visitor visa files for

different countries.

Here I am Mainly responsible for student visa of new Zealand, Australia

and UK.

Golden Travels Moga- Visa consular (11 Months)

Duration: Feb,2006 - Jan,2007

Responsibilities:

As an Visa consular I took care of all the work related issues in the

organization and was responsible for taking care of the each type of

client's queries like student, visitor, permanent spouse petition for

Canada, USA Australia, New Zealand Italy and feedback to management. I was

assisting all the activities of the Office manager in the company. I also

coordinated the training department for effective training for other

employees which helped in continuous learning and there by growth of the

organization.

Nestle India Ltd - Quality Analyst (3 Years)

Duration: April,2003 - Mar,2006

Responsibilities: Pesticides Analysis

Job Profile: -

. Routine Pesticide Residue analysis of raw material and finished

products.

. Maintained ICP of instruments, methods and chemicals.

. Maintained glassware inventory.

Chemical analysis of water used in production.

Aflatoxin M1 and Aflatoxin B+G analysis.

Additional Responsibilities: To do sample management and result entry in an

online company software.& Actively attended the audit of NABL.

Worked on Kaizen activities (5-s activities

>Interests:

Painting, Listening Music, Puzzle solving

>PERSONAL PROFILE

Sex: female

? Marital status: Married

. Date of birth: 06/12/1981

Language known: English, Punjabi and Hindi

>CURRENT In hand Salary:- 21,000/- per Month

Gurpreet Rohela



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