Help Desk Network

Diane D. Stiffler

**** *** ***** ****, **********, AL 36108, 334-***-****, **********@*****.***

Objective To secure a position in a well established organization with a stable environment that will lead to a lasting relationship.

Experience Publishing System Specialist

3/2005 – Present Montgomery Advertiser, Montgomery, AL

AS400 Computer Operations

Help Desk

Network monitoring

IT Support and Administration

09/2004 – 01/2005 Southeastern Stud & Component, Inc., Montgomery, AL

Help Desk

Communications and Network installation and monitoring

Mapped network and topology

Production Control, Operations, Per-Se Technologies (currently known as McKesson Corporation)

06/95 – 09/04, Atlanta, GA

Monitor and manage production in a 24/7 environment

Create and manage tape library systems

Manage the mailroom and provider contracts.

LAN Manger/Administrator/Task Group Leader

1988-1995 Management Technologies, Inc, Hampton, VA

CASCOM, Ft. Lee, VA. Management of AT&T Unix 3b2 network

COMNAVAIRLANT, Norfolk, VA. Help Desk and computer/network installation.

COMTRALANT, Norfolk, VA. Help Desk and computer/network installation

Education Chattahoochee Technical College, Marietta, GA

2000-2003

Peace College, Raleigh, NC – 1976-1978

Certificate, System Operation, Burroughs Corporation, Atlanta, GA 1980

Certificate, Novell System Administration, ProSoft, Virginia Beach, VA 1993

Interests Mainframe and mini operations, Help Desk, PC installation and maintenance, communications and network installation and monitoring.

References References are available on request.

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