Customer Service Sales

ANN MASON

**** ***** ***** *****

Daphne, Al **526 251-***-**** ***********@*****.***

MARKETING / PRODUCT MANAGEMENT

Client Relationship Management

Retail Sales & Internet Sales /

Marketing expert who has led product development and innovative programs in high pressure and rapidly changing competitive markets. History of developing and promoting products, often customized for the end user, to expand market share, improving revenue and profit. I am very successful at leveraging relationships to exceed sales goals and develop strong distribution networks.

• Won high volume on-going contract with Pfaltzgraff for Mason Color.

• Grew revenue $2M+ for Mason Color by developing pigments for ceramic logs for fireplaces.

• Turned around Kicks-N-Giggles by moving it from a storefront toy store to e-commerce.

• Built Heritage Market/WorldOne USA as distributor for top English pottery lines.

Key Skills: Creating innovative customized products. Making compelling presentations. Meeting demanding objectives. Performing against tight deadlines. Remaining calm under pressure. Successfully promoting new ideas. Working alone or as part of a team. Promoting imported products in US market, gaining market share.

AD, Ceramic Technologies, Hocking College.

SELECTED ACCOMPLISHMENTS

Won high volume on-going contract with Pfaltzgraff for Mason Color. Approached head engineer for Pfaltzgraff with offer to create color samples for pottery line. Pitched the less expensive product as a second source for production. Sent samples to Pfaltzgraff for review. Two weeks later engineer called to say current supplier could not meet JIT deadline. Shipped order overnight. Established Mason Color as primary supplier.

Grew revenue $2M+ for Mason Color by developing pigments for ceramic logs for fireplaces. Manufacturer retained company to create pigments for gas logs. I collaborated on application and production for the log producers. Supported new product development for owners and plant personnel. Mason Color became leading supplier of pigment for this product to leading industry manufacturers.

Turned around Kicks-N-Giggles by moving it from a storefront toy store to e-commerce. Our bricks and mortar shop was located in a dying downtown district. Developed plan to close the storefront and create an internet business. Established a general web site, added niche products and incorporated a fund-raising capability for schools. 2006 holiday sales created viable sales pattern.

Built Heritage Market/WorldOne USA as distributor for top English pottery lines. Identified Coopercraft Pottery as competitive and marketable product for US distribution. Became wholesaler and then direct marketer for the English pottery. Designed and placed advertisements in US trade publications, worked trade shows and handled orders, processing and distribution.

CAREER HISTORY

Motor Clothes Manager, Renegade Harley Davidson, Alexandria, LA August 2007 to October, 2007

I was hired to replace the leaving Manager because she had a baby. She decided not to quit after her pregnancy leave and I no longer had a position. The few months I was there, I developed a successful leather jacket sale to reduce inventory

Principle, Kicks-N-Giggles, LLC, 2004 to 2006. Direct operations, including AR/AP, payroll, product selection, ordering, marketing, advertising, and displays. Reorganized storefront business into e-commerce.

Director, Sale/Marketing, Heritage Market/WorldOneUSA, 2000 to 2004. Led marketing & sales of Coopercraft Pottery in the US. Worked trade shows, introducing the product nationally. Developed custom design, quotes and provided customer service.

Vice President, Mason Color Works, INC, 1985 to 2007. Developed and implemented QC system, including all tracking. Monitored product through production and final inspection. Developed new colors and other custom products. Managed customer service, marketing and sales.

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