Michael Ibrahim

Michael Ibrahim

*** *. **** ****** #***

New York NY 10016

Mobile: 646-***-****

Email: *******.*******@*****.***

Able to work with no restrictions in the United States of America

Education:

University of Sydney, Sydney Australia

B.S. - Computer Science and Technology

Major - Software Engineering

Employment History:

The Associated Press (New York, USA)

Platform Specialist /Team Leader June 2008 – Present

 Manage issues and upgrade for NNTP, HTTP,FTP, Satellite and Election platforms(Text, Interactives, Images, Graphics, Video, Audio)

 Provide technical consultation to AP clientele during content implementation and perform application integration with customer systems

 Lead customer service and order specialist team during special event coverage

 Attend marketing events with sales staff and provide technical support during sales demonstrations

 Provide ongoing training to internal support and sales staff and to external clients

 Troubleshoot various equipment malfunctions and serve as the liaison between product development team and customer support

The Associated Press (Sydney, Australia)

Content Manager August 2007 – June 2008

 Managed and maintained relationships with content providers of AAP

 Negotiated new contracts and pricing with content providers

 Managed copyright regulations for publisher’s and AAP content.

 Conducted financial analysis on product and content to determine market feasibility

 Managed new content feed with product development group using NNTP, HTTP, FTP, Satellite and images

 Provided and implemented technical solutions to AAP’S content handling procedures

The Associated Press (Sydney, Australia)

Product Manager/Trainer January 2006 – August 2007

 Managed and maintained three on-line news media products

 Provided internal technical and product training to customer service sales team

 Held sales presentations and demonstrations to prospective clients

 Worked closely with the sales staff to meet target sales goals and objectives

 Managed the customer service team and ensured team members achieved individual goals

 Provided new and on- going training to new and existing clients

Billback Systems Inc. (Sydney, Australia)

Software Trainer/Implementation Consultant January 2003 – January 2006

 Provided billing hardware and software training to end users in various industries

 Provided service cost analysis to end user support staff

 Wrote client service manuals and site documentation

 Responsible for database integration processes for client financial systems

 Customize company software to integrate with client database infrastructure

 Built hardware terminals to integrate with multifunction machinery and telephone systems

Skills:

 Linux and WINDOWS 95/98/2000/ME/NT/XP

 Microsoft Word, Excel, Project, Access, PowerPoint, MS Project.

 Java, C++, C, Blue, Haskell, Prolog, JavaScript, Python, Pearl, Html, Xml, SQL

 Excellent interpersonal, written, communication and negotiation skills

Hobbies/Interests:

 Soccer

 Technology

 Watches

 Formula One Racing

Contact this candidate