Technical Project Coordinator/Manager

Objective To secure a position in a growth oriented company where I can utilize my abilities.

Experience

2011-

April 2012 SAP Program/PMO, CoE Project Manager, Coinstar, Bellevue, WA (Contract)

Support the SAP and PMO program managers with proactively coordinating projects and acting as a single point of contact. General Project administration such as invoice audit and processing, budget accountability, meeting schedules and resource management of 70+ contractors. Arrange domestic and international travel. Maintain and distribute project status report. SharePoint administration. Developed work flow, processes and policies. Audit Remedy tickets for QA and training purposes. Escalation and issue resolution. Coordinate as well as providing training and communication. Maintain cross departmental relationships. Identify potential dependencies, duplication of efforts or work that could be leveraged within and outside of the program. Act as onsite office manager. Provide technical support/troubleshooting. Responsible for facilitating space and connectivity/voice needs for the project. Managed a team of 10 CoE vendor resources as well as the CRM Project Coordinator. Conducted interviews and participated in candidate selection. Provided performance evaluations identifying areas of strength as well as growth and training opportunities.

2008-10 Implementations Project Manager, Speakeasy, Seattle, WA

Managing customers through the implementation processes. Management and execution against project plans and delivery commitments. Creating and maintaining customer communications, technical documents, project plans and scopes of work for each customer. Documenting installation steps and progress. Identify, track and manage to resolution; risks and customer issues for each implementation. Coordinating and forming working relationships with other departments, vendors and partners, including Sales, Solution Engineering, Product/Marketing, Activations, Finance, etc. Managed the schedules of the 12 engineer staff and was directly responsible for their work product. Proof of the solution design/lan diagram and make changes as needed. Administered the ongoing site installations of our largest voice customer along with other high profile clients and more complex installs. Port local and toll free telephone numbers and work with our vendor on rejections. Order telephone number inventory. Provide reports to management.

2007-08 Tier III Data Support, WDS Global, Kirkland, WA

Walk customers through the process of configuring their cellular device as a modem and data card support. Configure unsupported devices to be compatible with the T-Mobile network. Provided international voice and data roaming support.

2004-05 Claims Adjuster II, CSAA, Colorado Springs, CO

Verify coverage afforded in the policy. Clear coverage questions. Perform a thorough investigation, interview and obtain statements. Determine liability. Negotiate with customers to settle claims. Negotiate comparative losses with the adverse carriers. Issue payments. Identify subrogation potential. Prepare and refer files for arbitration. Identify fraud potential, referring to SIU as needed. Identify warranty or recall related losses. Utilized muliti-tasking, time management and organizational skills. Assisted new hires transition from training.

2002-04 Activations Support & Subpoena Specialist, CellularOne, Bend, OR

Run credit on customer accounts. Assist agent sales channel in activations, plan and promotion information, and troubleshooting technical issues. Utilize switch and Glenayre. Process subpoena request for records and restitution orders, maintain a rapport with local and Federal government agencies, also developed and help maintain logging process. When fraud has been identified, file a case with the appropriate authorities. Troubleshoot service and equipment with customers. Auditing new activations, features and new activation sales, adjustment audits, and support team members. I have assisted a new hire in adjusting from training to the call center floor. Trained in Technical/Roaming Support department, acting as a back-up whenever needed along with training new hires. Developed and published motivational team newsletter. Knowledge of Erricson switch, Jambala, Glenayre, Fraud Manager system, H.O. billing system, Publisher, Word and Excel.

Education

2011- Western Governors University (WGU) –IT Network Security

Current

Certifications

2012 CompTia A+ ce

Contact this candidate