Executive Assistant Manager

JENNIFER HATOK

**** ******** ******* **., ****, NV 89521 775-***-**** *********@*******.***

Office Management / Executive Assistant / Paralegal / Technically Diverse /

Project Management / Sales Management / Accounting / Marketing / Strategic Partnerships

Key Skills: Proven multi-tasker able to manage multiple projects simultaneously while meeting all deadline expectations. Managed multiple offices and all departments therein. Completed large scale projects independently and as part of a team. Comfortable and experienced in working with executive management. Detail oriented. Dedicated Executive Assistant/Office Manager with more than 10 years experience managing, coordinating, planning and supporting daily operational, accounting and administrative functions.

Education: Associate of Arts Degree in Business and Computer Science

QUALIFICATIONS SUMMARY

Capacity to provide comprehensive support for executive level management across multiple business types.

Proven track record of accurately completing projects with demanding time lines, while effectively managing operations for multiple offices.

Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, ultimately achieving organizational objectives.

Oversaw a wide variety of administrative functions, in support of all executive management level projects and information management processes. Compiled and analyzed data from monthly reports to prepare presentations to executive management. Developed internal correspondence that facilitated effective communication and transfer of information between multiple offices and departments.

Directed day-to-day operations, providing fundamental support to Executives. Managed accounts payable, receivable, payroll and commissions. Oversaw entire administrative, marketing and operation budgets, prepared expense reports, annual financial reports and managed all banking and reconciliations. Purchased hardware, software, furniture and office equipment, performed upgrades and training. Secured equipment and furniture leases and negotiated choice of vendors.

PROFESSIONAL EXPERIENCE

SilverSky Group, 2009-Present. Executive Assistant/Paralegal/IT Support in an Intellectual Property and Business Development company.

Manages entire docket portfolio for all clients, including calendaring deadlines for all attorneys and agents. Responsible for filing all patent applications with USPTO. Assists with filing trademark applications. Responsible for proofing and preparation of documents for all filings. Executive support to Attorney/Managing Partner. Manages Foreign Associates and all invoicing related with international patent filings. Responsible for training new staff and managing their day-to-day tasks and responsibilities. Provides mid-level IT support in office and manages outside IT vendor for high level items. Responsible for meeting very strict deadlines in high stress situations.

Rempfer & Associates, Inc., 2005 – 2009. Office Manager/Executive Assistant in residential/commercial real estate offices.

Managed operations and business work flow for three offices. Optimized efficiencies in order to maximize sales volume and closing accuracy. Played a key role in managing three real estate offices located in two diverse markets; the mountain resort area of North Lake Tahoe, CA and the largely residential area of Reno, NV. Successfully managed all accounting items and business operations for both offices, producing over $15,000,000 in sales in 2007, a 29% increase versus 2006 while the market experienced a 12% decline.

First One Lending Co., 2001 – 2005. Executive Assistant/Office Manager

Performed all duties associated with assisting President and Vice President of company

Responsible for managing all office employees in all departments

Network Administrator/Help Desk for Tech Support

Handled Payroll, Accounts Payable, Loan Funding and Human Resources

Responsible for creating and maintaining all company’s websites and domains

Highly organized, excellent time management skills and delivers all projects within tight deadlines

Responsible for file tracking, data base management and other reports including analyzing credit and prequalification of loans.

Managed accounts, vendors and supplies

NBCi – 1998 – 2001. Webmaster/Technical Support/Team Leader

Tech support to more than 250 NBCI customers weekly

Independent contractor with three separate contracts for different aspects of the web portal

Only contractor in their employ with that many different contracts and had the highest level of excellent ticket closes.

Ability to multitask and meet very tight deadlines

Expertise in troubleshooting and developing clients websites

Advanced level HTML and Dynamic Components Development

Responsible for a 160%-300% over-achievement, beyond daily customer service quotas

Monitored over 320,000 websites to insure strict adherence to NBCI’s standards in terms of service

Reported to high level management and was responsible for all reports and database management for three departments and multiple teams.

Licensed Notary in State of Nevada

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